topic Re: Reporting a Bug in S23 Ultra in Galaxy S23

S23 Ultra: Unable to dismiss Facebook Messenger calls

PcGamerbd — Mon, 27 Nov 2023 03:07:51 GMT

So when someone call on Facebook messenger, it's stay as missed call on the notifications bar. Also can not clear it. it stay there until phone restart or froce stop Facebook messenger app.

Re: Reporting a Bug in S23 Ultra

PcGamerbd — Sat, 18 Mar 2023 16:53:58 GMT

As you can see no options for clear.
Also decline or answer doesn't work either!

Re: Reporting a Bug in S23 Ultra

Ekamek — Sun, 19 Mar 2023 00:56:59 GMT

I guess Meta and Samsung have to work together to fix a problem that only affects Facebook. There is an option to change notifications from being persistent.

Re: Reporting a Bug in S23 Ultra

userbsOwMb4XbF — Wed, 12 Apr 2023 11:03:16 GMT

I'm having the same issue and is annoying. Any answers?

Re: Reporting a Bug in S23 Ultra

SamsungModerator1 — Wed, 12 Apr 2023 14:51:14 GMT

Hello, Welcome to the Community. We understand how frustrating apps can be when they are not performing correctly. Here are some steps to try to correct the behavior.

1. Clear the app cache. Then restart the phone. https://www.samsung.com/us/support/answer/ANS00077611/

2. Clear the cache partition and repair the apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

3. Test phone with another video calling app. If it is just Facebook Messenger, reach out to Facebook for assistance with their app.

4. If the same symptoms persist with other video calling apps, service is recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html