topic Re: One UI 7.0 Update Likely Bricked my S23 Ultra in Galaxy S23

Phone froze and turned off

WooWeeOoWee — Tue, 06 May 2025 17:05:07 GMT

Thank goodness for my A54. A few days ago, I installed the One UI 7.0 update for my S23 Ultra and I enjoyed the refresh. However, just yesterday, on my S23 Ultra, I was on Google and tapped on an article, but then my phone froze and completely shut off. Nothing worked, the screen was stuck, buttons didn't respond, and now it will not turn on. My battery was at 63% and I tried charging it, didn't work. Connected it to a computer, nothing. I'm getting it serviced tomorrow to see if they can do anything. One UI 7.0 might've bricked my phone possibly because of a bug with Google.

This happened before two days earlier when I also was on Google looking through articles, but the phone still responded to everything but touches. All I had to do fix it was soft reset it using the buttons.

The incident has been painful, never in my life has this ever happened to my Samsung devices.

Re: One UI 7.0 Update Likely Bricked my S23 Ultra

jbrg — Tue, 06 May 2025 15:55:51 GMT

How do I unistall this to go back to my original home screen it's got my screen all messed up

Re: One UI 7.0 Update Likely Bricked my S23 Ultra

cjxo7 — Tue, 06 May 2025 16:30:08 GMT

Sounds more like an apple device 👎🙄 WE DON'T LIKE IT SAMSUNG

Re: Phone froze and turned off

userL5IppvlrL8 — Thu, 08 May 2025 12:30:25 GMT

Almost identical thing happened to my Samsung S23 Ultra. I installed the update. It worked fine for a day or so. It randomly rebooted and then restarted. The next day I was typing a text message and it just shut off. I can't get it back on and my PC won't recognize it.

Re: Phone froze and turned off

userL5IppvlrL8 — Sat, 10 May 2025 02:03:10 GMT

Any new information on what happened or how to fix it?

Re: Re: Phone froze and turned off

WooWeeOoWee — Sat, 10 May 2025 02:49:10 GMT

My phone was deemed unrepairable and still won't turn on. They told me the phone still pulls a charge, but they can't fix the issue

Re: Re: Re: Phone froze and turned off

userL5IppvlrL8 — Sat, 10 May 2025 11:33:27 GMT

Thanks for your response. Did they attribute it to the update? Did they provide you with a new phone or any kind of a credit?

Re: Re: Re: Re: Phone froze and turned off

WooWeeOoWee — Sat, 10 May 2025 14:34:48 GMT

They weren't too sure since it was only a Samsung Authorized repair center. They couldn't exactly point to the update as the root cause as they're unable to fully pinpoint it without extensive testing. They did say it might be an issue with the motherboard that could be tied to the One UI 7 update as my issues started only after the update.

I have to talk to Samsung and my phone carrier about any credits or devices.

Re: Phone froze and turned off

Feldrj — Mon, 19 May 2025 14:16:40 GMT

The EXACT same thing happened to my S23 the day after I installed UI 7.
It turned itself off in my hands at about 40% battery. It wasn't hot, it didn't fall on the floor, nothing other than normal use.
My S23 doesn't respond to the battery charger, it doesn't vibrate and the screen is completely dead. It doesn't respond to buttons. Nothing!
I'm taking it to an authorized service.
I'm on a trip and had to buy an A16 to save my life temporarily

Re: Re: Phone froze and turned off

WooWeeOoWee — Mon, 19 May 2025 14:25:44 GMT

Yeesh, that's awful. I just mailed in my S23 Ultra to a Samsung repair center in hopes they can fix it. Samsung needs to really look into it and stop this issue

Re: Phone froze and turned off

Feldrj — Mon, 19 May 2025 14:40:35 GMT

I'd like very much to see Samsung paying attention to the customers of its flagship products that don't cost peanuts.

I wish us the best of luck

S23 UI7 UI7.0 ISSUES

Re: Phone froze and turned off

SamsungModerator1 — Mon, 19 May 2025 15:09:26 GMT

Hello, Welcome and thank you for reaching out here. We understand how upsetting it is when your freezes and turns off.

For the phone freezing, try the steps here: https://www.samsung.com/us/support/troubleshoot/TSG10001440/

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it is not responding to you pressing the power button, let us help you get it working again. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001482/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html