topic Re: Re: Re: Microsoft apps not working after update in Galaxy S23

Microsoft apps not working after update

JoshSmith81 — Sat, 10 May 2025 14:52:46 GMT

Microsoft word, Excel, and one note will not open after the update. I trusted uninstalling and reinstalling, cleared cache and data, still doesn't work.

Re: Microsoft apps not working after update

realaud — Sat, 10 May 2025 15:00:04 GMT

Have you cleared the phone cache or just the app cache?

https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871

Re: Re: Microsoft apps not working after update

JoshSmith81 — Sat, 10 May 2025 15:01:09 GMT

Both,

Re: Re: Re: Microsoft apps not working after update

JoshSmith81 — Sat, 10 May 2025 15:03:53 GMT

This what pops up when I click on it. It happens fast, pops up then goes away

Re: Re: Re: Microsoft apps not working after update

realaud — Sat, 10 May 2025 15:40:36 GMT

Is it only apps from the Office suite or is Edge affected as well? Have you contacted Microsoft?

Re: Re: Re: Re: Microsoft apps not working after update

JoshSmith81 — Sat, 10 May 2025 15:49:30 GMT

It's only word, Excel, and One Note, just installed 365 app and that one doesn't open either. Teams, outlook, OneDrive, Authenticator, edge all work.

I have not contacted Microsoft. I did contact Samsung, they remote connected to my phone, they say it's not a phone issue. They all worked fine before the update, the last thing for me to try is a factory reset but I really didn't want to do that.

Outlook works but I can no longer open attachment from emails unless I download them first then open them.

Re: Re: Re: Re: Microsoft apps not working after update

realaud — Sat, 10 May 2025 16:02:14 GMT

If Samsung confirmed it was not a phone issue, one can only assume it's a Microsoft issue. Perhaps those apps have not been optimized for Android 15.

These days a factory reset is a pain, but not a horror show like it has been in the past. At least you can quickly get back up and running by restoring a backup. When you reset your phone, you get a clean operating system. You can check the office apps (I believe they are installed by default) to see if they work before restoring any backup. If they work, it's not the phone or the operating system. If you restore your backup, the problem is unlikely to be replicated as only the apps, data and settings are saved in the backup, not the old OS. You can also try starting your phone in safe mode to see if another app could be interfering.

Re: Re: Re: Re: Re: Microsoft apps not working after update

JoshSmith81 — Sat, 10 May 2025 16:07:33 GMT

sent a error report to Samsung, I'll send something to Microsoft and see what happens.

My wife has the 24FE, brother has S23, daughter has s21, they all updated and I'm the only one having this issue. Other people in Reddit have the s23U and say they don't have this issue. Seems like I'm the only one lol

Re: Re: Re: Re: Re: Microsoft apps not working after update

LongHiker — Sat, 10 May 2025 16:12:15 GMT

@JoshSmith81 As a troubleshooting step, you can boot into safe mode. If those apps open while booted in safe mode, you know that the issue is caused by a 3rd party conflict. To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/

Re: Re: Re: Re: Re: Re: Microsoft apps not working after update

JoshSmith81 — Sat, 10 May 2025 16:49:30 GMT

I tried that, the apps are greyed out in safe mode, can't be opened

Re: Re: Re: Re: Re: Re: Microsoft apps not working after update

LongHiker — Sat, 10 May 2025 17:39:06 GMT

@JoshSmith81 Ugh, I wondered if that would be the case.

Since other people aren't experiencing this issue, it is probably some type of conflict with another 3rd party app on your phone.

Re: Re: Re: Re: Re: Re: Re: Microsoft apps not working after update

JoshSmith81 — Sat, 10 May 2025 22:20:08 GMT

This was Samsung response, useless SMH

Re: Re: Re: Re: Re: Re: Re: Re: Microsoft apps not working after update

LongHiker — Sat, 10 May 2025 23:37:46 GMT

Seems reasonable to me as a former developer and current Technical Project Manager.

Try to open one of the apps. Then, report the issue mentioning only that app immediately after that. The log will have pertinent information related to that app.

Re: Microsoft apps not working after update

coldman — Sun, 11 May 2025 04:33:17 GMT

Go to Office Mobile and allow the last 3 permissions

Re: Re: Microsoft apps not working after update

JoshSmith81 — Sun, 11 May 2025 05:05:24 GMT

Wow, thanks. That fixed it. I am getting an error code in one note when I open it, I sent it to Microsoft

Re: Re: Microsoft apps not working after update

realaud — Sun, 11 May 2025 17:06:59 GMT

You should mark the post with the solution as the accepted solution so that others can find it.

Re: Re: Microsoft apps not working after update

Mattman412 — Sun, 11 May 2025 20:18:07 GMT

I'm having the same issue but do not have Office Mobile on my phone, I think it was replaced by Copilot 365. Unfortunately, this isn't working for 365. Does anyone else have this issue?

Re: Re: Re: Re: Re: Re: Microsoft apps not working after update

Mattman412 — Sun, 11 May 2025 20:24:10 GMT

I am having the same issue on my S23U. Apps worked fine before the update so far none of the fixes are working and Office Mobile isn't installed. I think it got replaced by Co-pilot 365 at some point.

Re: Re: Re: Microsoft apps not working after update

JoshSmith81 — Sun, 11 May 2025 20:34:48 GMT

I have office mobile because it was restored when I got this phone. Maybe you can download office mobile APK and try

Re: Re: Re: Re: Microsoft apps not working after update

Mattman412 — Sun, 11 May 2025 21:31:37 GMT

So I did a search for the APK as it's no longer in Google or Samsung stores. I downloaded and just tried installing and get the following error. "App not installed as package conflicts with an existing app" this was after I uninstalled all microsoft apps except Onedrive. Ugh...what gives! 🤬