topic Re: Re: Transferred apps in Galaxy S23

Transferred apps are disabled and unable to be deleted

Kevin2074 — Tue, 02 May 2023 17:30:43 GMT

Question just got the s23+, had my old phone transferred over. Not all the apps transferred over. They still show on the home screen but when you tap on them there is nothing there. How do I get them off my screen? They seem impossible to delete.

Re: Transferred apps

Liam_TECH — Sat, 29 Apr 2023 14:20:56 GMT

Change the word "Impossible" to "possible". There are many ways to delete/uninstall apps. Try press and holding the app, then press "Disable" or "Uninstall". You can also select more apps by pressing "Select".

Re: Transferred apps

WAM1a535g — Sat, 29 Apr 2023 14:21:50 GMT

Long press on the app you want removed from your screen and then it will give you option to remove.

Re: Re: Transferred apps

Kevin2074 — Sat, 29 Apr 2023 14:28:20 GMT

So had tried that. These apps have no color they are a light gray. When you hold them down you can select them but all you can choose is create folder. The disable is faded and you can not use it. When I created a folder with a few of these apps, the folder would delete but the apps will reappear.

Re: Re: Re: Transferred apps

Liam_TECH — Sat, 29 Apr 2023 14:31:30 GMT

Wait, light gray? That means it is blocked.

Re: Re: Re: Re: Transferred apps

Kevin2074 — Sat, 29 Apr 2023 14:46:44 GMT

Blocked what does that mean?

Re: Re: Re: Re: Re: Transferred apps

Liam_TECH — Sat, 29 Apr 2023 16:41:27 GMT

It means that an app, admin or something is preventing you to open the apps.

Re: Re: Re: Re: Re: Re: Transferred apps

Kevin2074 — Sat, 29 Apr 2023 19:43:55 GMT

OK not sure what to do at this point

Re: Re: Re: Re: Re: Re: Re: Transferred apps

Liam_TECH — Sat, 29 Apr 2023 19:50:21 GMT

Well, try contacting Samsung Support. They'll help fix the problem.

Re: Re: Re: Re: Re: Re: Re: Re: Transferred apps

Kevin2074 — Sat, 29 Apr 2023 20:04:51 GMT

Thanks so much for your help. Really appreciate it.

Re: Re: Re: Re: Re: Re: Re: Re: Re: Transferred apps

Liam_TECH — Sat, 29 Apr 2023 20:07:07 GMT

No problem! If you need help, I (and other people) will be there to help you!

Re: Transferred apps are disabled and unable to be deleted

SamsungModerator1 — Tue, 02 May 2023 18:36:12 GMT

Hello, Welcome to the Community. We understand how frustrating it is to not be able to access your apps on your new phone, and even more frustrating to not be able to remove them.

You can try uninstalling the apps in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If you are still unable to uninstall or access the apps, we recommend a factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

After resetting the phone, you should not restore the apps from a backup and instead, install the apps independently to prevent any errors in the downloads.