https://us.community.samsung.com/t5/Galaxy-S23/Fingerprint-Scanner-Not-Responding/m-p/3400751#M78822 <P>If you bought a refurbished phone, it's new to you, not a new phone.&nbsp; You can run a diagnostic on the phone and see if the fingerprint scanner is working properly.&nbsp; Go to device care and click on diagnostics.&nbsp; If anything comes up a not working properly, factory reset the phone and return it as defective.&nbsp; If you return it, make sure you deregister it from your Google and Samsung accounts.</P> Fri, 07 Nov 2025 00:29:29 GMT nullandvoid 2025-11-07T00:29:29Z