topic Re: Voicemail full? in Galaxy S23

Voicemail full notification, but have no new messages?

MLMBoise — Thu, 26 Mar 2026 19:06:11 GMT

I keep getting this notification that my vmail is full yet when I call *86 it says I have no messages.

Verizon visual voicemail is not working (that's the only reason I tried *86)

All of my apps and UI are up to date

I have customers that have left me messages but then send me emails because I didn't return their call (that I could not retrieve).

Spent 45min at a Verizon store and they did lots to try and fix it but nothing yet.

They tried resetting the network signal; cleared cache on the app (3x). My phone restarts every 3 days. I put in airplane mode 4x/wk (due to work).

I'm open to any suggestions.

Thank you!

Re: Voicemail full?

SamsungModerator1 — Fri, 13 Feb 2026 20:14:12 GMT

Hey there @MLMBoise and welcome to our community! I understand your frustrations and am delighted to assist you!

I recommend checking out the following link has detailed troubleshooting steps for your phone in a constant boot loop: https://www.samsung.com/us/support/troubleshoot/TSG10001548/

Please let me know if the steps help 🙂

Re: Voicemail full?

MLMBoise — Fri, 13 Feb 2026 21:04:55 GMT

Thank you
Yes, my phone is up to date (last one was 2/7/26)

Re: Voicemail full?

MLMBoise — Fri, 13 Feb 2026 21:05:14 GMT

See attached

Re: Voicemail full?

MLMBoise — Fri, 13 Feb 2026 21:05:45 GMT

I'll get a new phone or never use vmail before I do a factory reset

Re: Re: Voicemail full?

Mujibar — Fri, 13 Feb 2026 21:14:43 GMT

You won't factory reset, but setting up a new phone is not a problem?

Re: Voicemail full?

Robin621k — Fri, 13 Feb 2026 21:21:28 GMT

Long press on the visual voicemail app until you see the pop-up menu, tap on the I and go to the info page, go to storage and clear DATA, reopen the visual voicemail app and try setting it up again. That is how I hot it to work on Verizon.

Re: Re: Re: Voicemail full?

Robin621k — Fri, 13 Feb 2026 21:22:05 GMT

That makes complete sense, NOT!

Re: Voicemail full?

Robin621k — Fri, 13 Feb 2026 21:25:12 GMT

It is been my experience at any Verizon store they are not to bright, they are not technically inclined. They are sales people only who mostly own iPhones.

Re: Voicemail full?

nullandvoid — Fri, 13 Feb 2026 23:16:57 GMT

All of the carriers have gone from full service stores to sales people only (who may know some stuff only because they are enthusiasts).

Re: Voicemail full?

nullandvoid — Sat, 14 Feb 2026 00:52:45 GMT

If all on-phone suggestions do not work, just call Verizon and have them reset your mailbox.

Re: Re: Voicemail full?

MLMBoise — Sat, 14 Feb 2026 00:22:13 GMT

Thank you. Tried. Done. Vzw store actually tried that too. Nada

Re: Re: Voicemail full?

MLMBoise — Sat, 14 Feb 2026 00:22:38 GMT

Ok, I can check. Thank you

Re: Voicemail full?

MLMBoise — Wed, 18 Feb 2026 06:55:25 GMT

Nothing has worked yet - any chance it's because I have a Samsung unlocked device (purchased from Samsung) and the Verizon visual vmail might be an app exclusive to Verizon Samsung phones?

Re: Voicemail full?

nullandvoid — Wed, 18 Feb 2026 14:35:19 GMT

It has nothing to do with having a Samsung unlocked device. Verizon's voicemail app is exclusive to Verizon but it will work on unlocked or locked phones as long as Verizon is your carrier. All voicemail issues are carrier issues, so you will have to have Verizon troubleshoot this for you. Have you asked them to reset your voicemailbox? A carrier resetting the mailbox will effectively create a new mailbox. This issue has nothing to do with Samsung - it's your voicemail app sending the wrong signal to your phone that your mailbox is full.

Re: Re: Voicemail full?

MLMBoise — Wed, 18 Feb 2026 14:38:00 GMT

Got it. I think they tried that. I'll call again