topic Screen unresponsive when tapping twice Galaxy S23 Ultra in Galaxy S23

Screen unresponsive when tapping twice Galaxy S23 Ultra

Pisces81 — Mon, 08 May 2023 19:24:27 GMT

I am noticing my screen is not responsive when tapping twice. The option is always on however I need to tap the power button in order to see what is on the screen. Does anyone know why this happening?

Re: Screen unresponsive when tapping twice Galaxy S23 Ultra

kimberellypirat — Mon, 08 May 2023 23:23:36 GMT

I have the Galaxy S22+ and it, more often than not, does the same thing ... any help for any of us?

Re: Screen unresponsive when tapping twice Galaxy S23 Ultra

SamsungModerator1 — Tue, 09 May 2023 00:00:04 GMT

Hello, Welcome to the Community. We understand the frustration of the touchscreen not responding when tapping twice.

There are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny. Here are some troubleshooting steps to assist you with your phone touchscreen issues https://www.samsung.com/us/support/troubleshooting/TSG01213974/

Additionally, a factory reset may help resolve any software concerns.

If the issue persists after performing the troubleshooting steps, you can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html