topic Re: S23 Disabled in Galaxy S23

S23 Disabled

dg42 — Mon, 22 May 2023 19:55:51 GMT

Bought this phone from a third-party in March 2023. I received this message a month later.

This device is disabled because it was reported as lost, stolen, or has an outstanding balance due to failure to meet trade-in terms. If purchased from Samsung.com check the email used at the time of purchase for an email sent by Samsung for the next steps. If didn't purchase this device from Samsung.com, please return the device to the place of purchase.

I checked that it wasn't stolen and it isn't. i think it may be from the trade-in issue.

Is there anything Samsung can do to help me?

Can I pay for it to get it unlocked?

Can Samsung Support reply to this?

Re: S23 Disabled

LongHiker — Mon, 22 May 2023 19:58:20 GMT

@dg42 You would need to get this cleared up by the 3rd party that you bought it from.

Re: S23 Disabled

Angel00731 — Mon, 22 May 2023 20:01:07 GMT

Call samsung and request a imei background.

Re: S23 Disabled

Angel00731 — Mon, 22 May 2023 20:05:31 GMT

Samsung tutor app should be able to answer all your question bcuz they literally ask your permission to get in your phone. A tech does that if you use that app.if the phone

Re: S23 Disabled

270 — Mon, 22 May 2023 20:06:26 GMT

Caveat emptor!

Re: S23 Disabled

Angel00731 — Mon, 22 May 2023 20:07:30 GMT

In what way is lock? Password /screen lock it e-mail lock? It can be unlock depends how is lock

Re: S23 Disabled

dg42 — Mon, 22 May 2023 20:18:48 GMT

I tried, he refused to help. sold as is. Thanks!

Re: S23 Disabled

dg42 — Mon, 22 May 2023 20:35:52 GMT

The quoted text appears with the passkey and imei #. there's a pin entry box. theres also a Call Samsung, Support and Emergency call option. No other functionality.

Re: S23 Disabled

dg42 — Mon, 22 May 2023 20:37:14 GMT

imei checker.

bought off local FB Market Place like app.

Re: S23 Disabled

LongHiker — Mon, 22 May 2023 20:38:18 GMT

@dg42 "I tried, he refused to help. sold as is. Thanks!"

So, more than likely they still owe money on the phone or it is stolen.

Re: Re: S23 Disabled

Ktackett1 — Mon, 22 May 2023 20:53:04 GMT

I would never buy a phone off of Facebook marketplace or any other person to person marketplace website. To this day people are still failing to pay their own bills and then they turn around and try to sell the phone and you're left with a brick...

Re: Re: Re: S23 Disabled

Ktackett1 — Mon, 22 May 2023 20:54:08 GMT

Most if not all companies will only unlock the phone if the original account holder pays the phone off, no exceptions. They don't have the time of day to go around proving if you're not a friend of the person you bought it from or just pretending to be someone else.

Re: S23 Disabled

dg42 — Mon, 22 May 2023 21:16:15 GMT

The message has Samsung at the top. So Samsung.

I did an imei check to determine if lost/stolen and it reported it as clean.

I bought from a guy off local FB Market Place like app. In person.

Re: S23 Disabled

GangsterGarfield — Mon, 22 May 2023 21:19:28 GMT

To me that story doesn't seems to be correct. I believe all 3rd party sellers should be able to help you to get rid of that message about phone being stolen from someone. I would ask him if he wants me to return that phone to seller, if he decline that then I would be going on PayPal if it's paid by PayPal or credit card I would just contact them and dispute that transaction.