S23 Ultra Overheating

SerDavix — Mon, 05 Jun 2023 17:55:11 GMT

I just bought an S23 Ultra 512gb/12gb ever since i bought the phone it seems to get hot all the time. I just hold it in my hand and after 2 minutes of instagram, facebook or tiktok or netflix it warms up. What should I do in your opinion? Have it replaced or is this normal?

Re: S23 Ultra Overheating

SamsungModerator1 — Mon, 05 Jun 2023 18:01:46 GMT

Hello SerDavix, Welcome to the Community. We understand how frustrating it is when the phone is overheating.

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone.

Turn off the device.
Press and hold the Volume Up key, then press and hold the Side key.
When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight wipe cache partition.
Press Side key to select.
Press the Volume down key to highlight yes, them and press the Side key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Side key to restart the device.

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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S23 Ultra Overheating

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