topic Re: Samsung S24 Ultra Green Lines on Screen in Galaxy S24

Samsung S24 Ultra Green Lines on Screen

userQu1JcMmaCO — Sat, 03 Feb 2024 03:57:39 GMT

I purchase on Samsung.com a Tmobile locked S24 Ultra and financed with Tmobile. Got it 6 days ago and it has been in a case sine the day I unboxed it. Not drops no water, it's been handled like a new baby. Now out of the blue while watching YouTube I got a vertical green appeared with a white line going horizontal. It shows even on the boot screen. Called Samsung Care + and they said it was a manufacturing defect can't help and transfered me to Order Support. They refused to exchange the device and said I had to return and repurchase. So I would loose my pre-order discounts, not cool. When I said I wanted tp exchange it I was transferred back to Samsung Care +. They said the same, no exchange and basically said to call Tmobile since the phone is financed with them. What is the point of Samsung Care + then? I'm so disappointed. I've only ever owned Samsung phones since the start of smart phones.

I'm seeing more and more posts about this same issue. And yes I've rebooted, cleared cache, and factory reset. Why I can't get a brand new phone exchanged when faulty from the factory. This blows my mind. Tmoble did not build this phone.

Re: Samsung S24 Ultra Green Lines on Screen

Faith7777 — Sat, 03 Feb 2024 04:28:51 GMT

Did you insist on speaking to a Supervisor?
Unfortunately, you have to insist because the regular customer representative that you get when you first call can only do so much.

I pre-ordered the S23 Ultra unlocked from Samsung.com last year.
Within the two-week return policy, there was something wrong with my S Pen.

That is when I found out that they do not exchange your device. Which also upset me. I did go higher up to the next level and speak to a supervisor.

And after a long discussion and being upset, I decided to send back the device and repurchase the same device, and then that supervisor told me that she would do a price match after the device was delivered. Which she did honor that, and I ended up with the difference credited back to my credit card.
At that time, the other promotion that I received when I preordered was an S8 plus tablet; I did pay out of pocket an extra $300 for that. So, they did not take that promotion away from me. But I don't know if they would honor it like this time if you used the credit on something that ended up being free, like earbuds. I don't know if they would let you keep the free earbuds that you got because you reordered a new phone. I hope this helps. It is very stressful to buy a new phone and then not be able to exchange it like you would in a store. I don't like that policy, but I know from experience they won't budge.
Good luck!

Re: Samsung S24 Ultra Green Lines on Screen

LordVako — Sat, 03 Feb 2024 06:49:47 GMT

Exactly the reason why I love AT&T. Samsung can keep their "Care+" deceit. I pay 45usd for Protect Advantage 4 lines of real phone protection. Unlimited screen repairs, phone can't be repaired? No problem you get a brand new replacement not a refurbished **bleep**. Take your phone to an authorized retailer and pamper your phone with diagnostic checks, battery checkup, cleaning your phone even with UV light. Mem I don't pay a penny for Samsung "Care+" 🤷🏻. Good luck 🤞

Re: Samsung S24 Ultra Green Lines on Screen

useruuJOJVxi8D — Sun, 04 Feb 2024 10:01:03 GMT

I have faced similar issue with the S22 ultra and the fun part is that my problem also occured while watching videos on YouTube and phpne charge was 15%. It seems that Samsung latest flagship displays having some serious issues with their display. In Indian subcontinent region this have become a serious issue right now. From Samsung to one plus to iphone, most of the flagship device display is facing this same kind of issue. You can search this on Twitter or YouTube.

Re: Samsung S24 Ultra Green Lines on Screen

Bob195800 — Sun, 04 Feb 2024 15:08:08 GMT

WOW, Samsung new Flagship Phone,Should this be happening. I'm wanting to trade next to the S25 series but this is leading me to pause

Re: Samsung S24 Ultra Green Lines on Screen

pjw400 — Mon, 05 Feb 2024 00:31:45 GMT

May I ask, because you got the phone from Tmobile, Tmobile have their own phone protection insurance. Did Tmobile offered their own phone protection insurance. I am with Tmobile and purchased my S24 Ultra from Samsung website and was doing research between the two phone protection insurance Samsung Care+ and Tmobile phone protection insurance. There is a deadline to get the Tmobile phone protection insurance after buying a new phone.

Re: Samsung S24 Ultra Green Lines on Screen

Ones_N_Zeros — Mon, 05 Feb 2024 06:25:04 GMT

Let me guess, Samsung Spain claims this is a feature designed to make the screen easier to see? If the graininess and ridiculously washed out displays are claimed to be purposeful by Samsung the next thing they're going to claim is these lines are a new crosshair feature! Did your device have the strange colors and graininess prior to this happening? Just curious if Is a hardware issue with the displays and many of them are going to start to fail like this? What do you think?

Re: Samsung S24 Ultra Green Lines on Screen

SqueamJunior — Mon, 05 Feb 2024 13:10:09 GMT

Did t-mobile replace the phone or did they pretty much tell you to kick rocks also? I've been debating trading my 21 ultra for the 24 but if this happens I want to make sure I'll be able to get a new one without paying a fortune out of pocket

Re: Samsung S24 Ultra Green Lines on Screen

ciber59 — Mon, 05 Feb 2024 14:53:04 GMT

I bought my S24 Ultra outright from Samsung. Within 90 days, green line horizontally about an inch from the top, in a case, not dropped and did raise it to requesting a manager. Samsung customer care shouldn't be as horrible as they were to me about their product that I bought. After 4 useless agents, I finally got a manager who charged me $99 to get a replacement phone sent out. No issues so far.

Re: Samsung S24 Ultra Green Lines on Screen

rCKNmR4 — Mon, 05 Feb 2024 18:08:05 GMT

This looks like busted pixels. In the olden days we got that on a DVD players and it was basically tossed because LCD screen needed to be replaced. I have S24 Ultra on order unlocked for my kid so I hope * will not be seeing anything like this

Re: Samsung S24 Ultra Green Lines on Screen

JaDawn — Tue, 06 Feb 2024 08:15:02 GMT

Why did you pay?! It was a warranty issue!

I had a different issue with my 22 ultra & fought with samsung for 4 months. Including me sending my phone to them 3 times and once they said they had to charge me but i refused. I even ended up going to a 3rd party repair center approved by them. One time after i sent it to them, i went out of town on business & they sent my phone back claiming unrepaired claiming i never responded to them even though i did. It sat on my steps (not even on my they never verified anything with me about my address either. porch out of the weather) getting rained on, etc. When i came back it was moldy & mildewed. I returned it again, thinking they would replace the whole thing only for them to only replace the backing, not even the battery. I had to send it in again. Finally got someone to tell them to replace it. But they didnt have my color available so they gave me a refund.

My point is, i would not have accepted that as an answer at all! I wouldve kept on fighting.

Re: Samsung S24 Ultra Green Lines on Screen

SPACEMSH — Tue, 06 Feb 2024 13:27:10 GMT

It sounds like some of the confusions comes from the fact the device is still under its buyers remorse return period, and from my experience (used to work at a carrier store), in the return period, the policy to return and sell another at the point of sale. Once the return period ends, then the warranty goes into effect, so while it may sound a bit risky, you should be able to simply wait a few days for the return period to end, and then your carrier will have to replace the unit under warranty without any issues with pre-order promos or trade-ins.

Funny thing is, it's almost the opposite with iPhones. If you buy one and something is wrong on day one, even though you have a return period, Apple will force you to go to them instead as they insist on handling all technical issues. Sounds like a blessing, but trust me, it frustrated countless amount of their users who simply wanted to exchange a defective phone at their local cell phone shop, but we're told they're out of luck and were forced to make an appointment at the nearest Apple store, which can be far away, and always busy.

Re: Samsung S24 Ultra Green Lines on Screen

kenny3 — Tue, 06 Feb 2024 13:47:49 GMT

I had a defect with my s23 ultra purchased from at&t where the s pen wasn't working properly. Went to AT&T and they exchanged it on the spot

Re: Samsung S24 Ultra Green Lines on Screen

Dissapointed user — Wed, 07 Feb 2024 10:46:47 GMT

Looks like samsung not caring for their loyalty customer experience. Might just change to other brand. My self also facing screen issue. Very bad experience.

Re: Samsung S24 Ultra Green Lines on Screen

user3qYm2CHH2Y — Thu, 08 Feb 2024 04:01:04 GMT

I've had the same issues with my S22 ultra...Oct 20, 2023 the green lights strobed on my phone...phone was in an Otterbox case and phone has never been dropped or in water. I contacted Samsung and they created a ticket for a repair to UBREAKIFIX said I had a broken screen...this so happened after an update...geeze how coincidental? Yesterday, 2/6/24 phone did same thing...another update - bright green bar on phone with white line...I use to have Careplus plan but that was a joke...I called for 1 month trying to get a billing issue fixed on my acct...my credit card # chg but Careplus plan computer could not fix it in the software...go figure that one! After no success with careplus plan nor 5 supervisors I gave up! I called Citibank and disputed the charge Careplus plan kept charging my 1 monthly charge but was not charging for my other phone...this isn't complicated but no one could help ..I finally disputed charged with Citibank and cancelled my subscription in writing with Careplus plan....I then was wondering what do I do now for insurance?...I contacted Square Trade for Costco and they actually were cheaper so I got coverage from them for my 2 phone. We use to buy our phones from Costco but wanted unlocked versions so they had to be purchased from Samsung this time...the joke of Careplus plan is not a lot of people know Careplus is out of INDIA that why you can not get help...the company name is Servify LTD...no one EVER told me this...I found out once I cancelled my 2 cellphone plans...I'm annoyed with Samsung not one person advised me of Careplus hidden agenda! When I told Samsung 3.5 months later my phone is AGAIN having green bar at base of phone and white line they told me I could send phone to them - no thanks! I called UbreakIfix and they said for me to bring my phone over and I may have a defective part...otherwise I will have a dedu table of $114 for Square trade...do I really want to buy another Samsung unlock phone at $1300 each then break 10 months later?...no thanks!

Re: Samsung S24 Ultra Green Lines on Screen

dspain001 — Sat, 10 Feb 2024 13:31:40 GMT

If you go to a ubreakifix they will usually replace the screen under warranty

Re: Samsung S24 Ultra Green Lines on Screen

SamsungRyder — Tue, 19 Nov 2024 22:54:58 GMT

Hello, We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001447/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover physical damages. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/