topic Re: Work Profile Not Installing Correctly in Galaxy S24

Work Profile Not Installing Correctly

GatoL0c0 — Fri, 02 Feb 2024 02:32:56 GMT

I'm having trouble getting the Work Profile to install correctly so that I can have separate apps for personal and work. On my S23 Ultra, I had no issues installing the Work Profile.

On my S24 Ultra, the set up seems to crash in mid set up. I go to Accounts and try to add a new Google Account (work account). I type in my work's email address, after which I'm prompted to login to my work account using my user name and password. Instead of the OS proceeding to install all necessary apps and settings to create a Work Profile, the set up just abruptly ends and I'm back on my home screen. No error pops up at all, I'm just sent to the home screen.

When I check to see if the work profile installed, I can see it did not because the process normally includes installing Work Profile apps like Gmail, Drive, Calendar etc. If the Work Profile did install as normal, I should be able to go in the Settings, then Apps, to see all currently installed Work Profile related apps. In addition, all of the icons should have a small briefcase icon to indicate they are Work Profile apps. No such profile or apps exist.

It does not seem that anyone else has posted about this so I'm not sure what I can do.

Re: Work Profile Not Installing Correctly

MobileMcPhoneface — Fri, 02 Feb 2024 13:00:43 GMT

Hi,

This has been an issue for me since OneUI 5.1. I had posted a solution that worked for me here on the forums back in October and somehow, it ended up archived already.

I am awaiting a response from @SamsungJodi to see if it can be un-archived...

https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Unarchive-post-request-from-October-2023/m-p/2795377#M101542

@Rydah suggested using Oasis Island to create a work profile which generates a "Cannot add work profile Contact your IT admin for help" error message on my S24+.

https://play.google.com/store/apps/details?id=com.oasisfeng.island

Re: Work Profile Not Installing Correctly

GatoL0c0 — Fri, 02 Feb 2024 13:44:34 GMT

I'm curious to see what you did to get it to work, hopefully your request to unarchived is granted. I have also contact my IT department to see if they have any suggestions but I have yet to hear back.

S24 Ultra - Work Profile

przfco — Fri, 02 Feb 2024 18:57:26 GMT

Hello,

Is the Work Profile available in the new S24 Ultra? If so, how can I get to it?

Re: Work Profile Not Installing Correctly

SamsungModerator1 — Fri, 02 Feb 2024 21:14:46 GMT

Hey guys, We have thread restored @MobileMcPhoneface. Here is the link: https://us.community.samsung.com/t5/Galaxy-S23/Samsung-Galaxy-S23-manually-adding-a-work-Profile-post-Intune/m-p/2680922/thread-id/20001#M20002

Re: Work Profile Not Installing Correctly

MobileMcPhoneface — Sat, 03 Feb 2024 12:56:38 GMT

Hey @SamsungModerator1 - thank you!

Update edit: after letting the phone sit overnight, the Work Apps folder appeared and the default O365 apps were available.

Unfortunately, what I documented and worked in One UI 5.1 and 6.0 on my S23+ to force creation of the Work folder/container as part of Microsoft Company Profile (Intune) install isn't successful with 6.1.

I've tried removing and re-creating my profile with the different Microsoft apps (Company Portal and the older Intune app), using Oasis Island among other things as well (reboots in between too) and haven't had success.

~~This is something that will prevent me from keeping S24+ if it can't be resolved. Happy to try other suggestions in hopes of sorting out a solution.~~

Thanks again.

Re: S24 Ultra - Work Profile

MobileMcPhoneface — Sat, 03 Feb 2024 12:58:45 GMT

Hi,

The Work Profile container is created as part of Microsoft Company Profile (Intune) installation. It took 12+ hours for the Work folder to appear on my S24+ for some reason...

Re: Work Profile Not Installing Correctly

MobileMcPhoneface — Sat, 03 Feb 2024 13:04:14 GMT

@GatoL0c0 - the folder did not appear for hours but finally it's there with the default O365 app icons.

After leaving the phone sitting overnight, I noticed the Work folder was there this morning. Just took way longer than I expected (or experienced with S23+).

Not sure what Android settings our Admin uses on the Intune portal but I can check if that would be helpful.

Re: Re: Work Profile Not Installing Correctly

GatoL0c0 — Sat, 03 Feb 2024 15:29:46 GMT

I appreciate your follow-up. I'm going to have to try again when I return to work. I reset my phone because I discovered another issue. My overnight phone backups to my Google account weren't running. Not even if I tried manually. After wiping my phone, Google backups is running normally. Unfortunately, since my work uses two factor authentication, I'll have to wait until I return to work to contact my IT dept and request access to the authentication app. I'm hoping the weird error with Google backups is related to the errors I was experiencing with the Work Profile setup. I report back once I'm able to try again.

Re: Work Profile Not Installing Correctly

GatoL0c0 — Mon, 05 Feb 2024 17:03:23 GMT

Unfortunately, the installation of the Work Profile is still not working. Not sure what to do at this point.

Re: Work Profile Not Installing Correctly

userFz2I3rYY8w — Mon, 05 Feb 2024 17:19:25 GMT

I had issues as well. Then I downloaded "Android Device Policy" from the Playstore. Restarted the Intune process and it worked.

Re: Work Profile Not Installing Correctly

GatoL0c0 — Mon, 05 Feb 2024 21:37:51 GMT

My IT dept says they don't use Intune so I'm still without a solution.

Re: Work Profile Not Installing Correctly

GatoL0c0 — Thu, 08 Feb 2024 03:58:27 GMT

I have finally resolve the issue I was having!! After reading a few mentions of an app called Island, I decided to go ahead and give it a shot because nothing was working. Here's the link if you need to know:

https://play.google.com/store/apps/details?id=com.oasisfeng.island&hl=en_US&gl=US

This app triggers the installation of the Work Profile. It installs all things necessary to set it all up, it proceeded past the point where my S24 Ultra would just crash to the Home Screen. Instead of crashing, it continued installing and setting up my phone.

I logged into my work account, accepting the login with my work's two factor authentication app. I'm currently installing all of my work apps as I type this message. I couldn't be happier!! The Island app is currently in beta, if it ever comes out of beta, I plan on purchasing it just to give the dev support to resolving my issue.

I would like to thank @MobileMcPhoneface for at least trying to lend a hand. Your help made me not want to quit until I resolved my problem. Thank you.

So it begs the question, did Samsung remove the Work Profile? Is that why I couldn't get it to install like I did on my S23 Ultra? Don't know but it sure seems likely. Thank you

Re: Work Profile Not Installing Correctly

Jma78b — Tue, 05 Mar 2024 14:48:07 GMT

I was having the same issues - still am actually! My flip 5 was perfect. Downloaded intune as supposed, got through all the work profile bits and was able to use the office wifi (BYOD) so I can use the phone in the office. Bought the Ultra 24 on launch and have not been able to use BYOD wifi in the office. I called IT and they deleted the multiple devices I had under the S24 as I had done it multiple times. Came into the office today and it still doesn't work. I can see emails, outlook calendar teams but the wifi bit (which worked automatically) doesn't . What makes it worse is that Three network doesn't work well in my office location so I have a large brick on my desk! Not happy with that. I will try the remedies suggested here and see if I can download the Island app on my brick phone in the office 😞

But glad to see that I'm not alone and if more people report this then Samsung will have to do something.

Re: Work Profile Not Installing Correctly

Ibunkun — Tue, 14 May 2024 02:24:32 GMT

Hi,

The work profile on my A03 isn't working. I have attempted all the instructions, my work and personal files and apps are different. Please help

Re: Work Profile Not Installing Correctly

linlin_ — Fri, 13 Sep 2024 19:03:38 GMT

SOLVED! (I think, haha)
Hi! I had the same problem, run through the IT admins, then through Samsung support, then through Google support, then through Play Google support. The whole problem is with the app- "device policy" that you cannot uninstall it even if it's not a system app. That is the app that wants a code and authorisation.
On my phone, I didn't have it and it ran fine. When you try to uninstall - it just freezes into loading to uninstall and spins and spins.

TLDR: Go to this link: https://www.samsung.com/uk/support/mobile-devices/what-is-the-secure-folder-and-how-do-i-use-it/?srsltid=AfmBOorJ9hfmAmI61UFvNCYHEy0hzngGBsRjMSHTdmbk7X4vBL4tDYJ6
Create a secure folder and in it, you will be able to download via Google Play everything you need on your work profile. You will be able to transfer files through secure folders and regular ones and it will be like a phone within the phone - like Work profile is on Google, but way more customizable and cuter!
Bye! 🙂