topic Re: Wifi calling disappeared in Galaxy S24

Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 02:40:07 GMT

I purchased a refurbished Samsung Galaxy s24 ultra, from backmarket.com - everything about the phone is great except the wifi calling feature isn't in the settings. I've already checked with my phone company to make sure wifi calling was part of my plan, which it is (I already knew this) I just wanted to check off any possible reason. Anywho- I've searched and searched for hours and days trying to find a solution, and came up with nothing .. Anyone have an answer ? Thanks in advance!

Edit to add: I live in a rural area, so 90% of the time I rely on wifi calling.

Re: Wifi calling disappeared

nullandvoid — Sat, 31 Jan 2026 02:57:09 GMT

Have you tried a factory reset? I had something like that happen years ago with a Motorola phone and AT&T. I bought the phone new from Best Buy and it said it supported wi-fi calling. Brought the phone to AT&T who said wi-fi calling is part of the plan, but they could not get the setting to show up either. I returned the phone to BB and fought them on a restocking fee.

Life's too short to fiddle trying to find a setting that should be there and isn't. If the return window hasn't closed, consider returning it.

Re: Wifi calling disappeared

meself — Sat, 31 Jan 2026 04:15:58 GMT

Problem buying second hand is you don't know the phones conditions or if its paid off if a factory reset doesnt fix the issue try to return the phone

Re: Wifi calling disappeared

mermaidcaviar — Sat, 31 Jan 2026 05:48:24 GMT

Is your sim card installed correctly if so click under connection settings/sim manager/ then in think press the back button and you may see wifi calling there.

Re: Wifi calling disappeared

Browniebites90 — Sat, 31 Jan 2026 07:21:12 GMT

I always had nothing but trouble with it.

Re: Wifi calling disappeared

Robin621k — Sat, 31 Jan 2026 17:50:23 GMT

Can you provide a screenshot of your software version you are currently running, specifically in the area where it says Service provider software version. I need to see if that matches your provider.
Go to settings, about phone software and take a screenshot of the whole page, use the arrow down button until the full page is captured.

It should look like this.

Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 19:57:49 GMT

Yes, here you go . Ty

Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 20:05:10 GMT

Yes, I've tried that first. Tried everything I could find on Google. I thought about sending it to Samsung Care or whatever it is. But I can't afford it. I was able to get back market to extend my return window, due to being snowed in, and my county issuing a level 3 snow emergency.
This would be the third phone I'm returning to back market. Can't blame nobody but myself, I made the same mistake 3 times. 🤣

Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 20:06:06 GMT

Yes, I have no issues with service when I'm in service areas. Sucks that one small setting would be such an issue.

Re: Re: Re: Wifi calling disappeared

Robin621k — Sat, 31 Jan 2026 20:09:14 GMT

I don't recognize that service provider version. Who is your provider?

@Mujibar can you make any heads or tails out of this Service Provider Version?

Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 20:06:24 GMT

With the s24 ultra? Or wifi calling setting?

Re: Re: Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 20:06:42 GMT

At&t

Re: Re: Re: Re: Re: Wifi calling disappeared

Robin621k — Sat, 31 Jan 2026 20:11:02 GMT

That is part of your problem. Have you checked to see if there are any software updates for your phone?

Re: Re: Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 20:12:18 GMT

I just looked up what service provider lla is... Liberty latin America. How is that even possible?

Re: Re: Re: Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 20:13:15 GMT

I have an update. Finger crossed

Re: Re: Re: Re: Re: Wifi calling disappeared

Robin621k — Sat, 31 Jan 2026 20:15:59 GMT

Because you bought your phone from Black Market. The previous owner had the code changed to work in Latin America. If you can't return the phone you will have to go to a authorized Samsung Service center to have the proper software to work in the flashed to your device.

Re: Re: Re: Re: Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 20:22:43 GMT

Okay, yeah the update didn't change. Well, I guess my best option is to return it. I turned to this app as a last resort, Im glad I did though. You have been a great help!! I appreciate you walking me through this. I was losing my mind.

Re: Re: Re: Re: Re: Re: Re: Wifi calling disappeared

Robin621k — Sat, 31 Jan 2026 20:25:04 GMT

Use swappa make sure to check off unlocked!

Re: Re: Re: Re: Re: Re: Re: Wifi calling disappeared

Robin621k — Sat, 31 Jan 2026 20:26:38 GMT

You're welcome and Good Luck.

Re: Re: Re: Re: Re: Re: Re: Re: Wifi calling disappeared

KrisintheCountry — Sat, 31 Jan 2026 20:27:23 GMT

Okay, thank you. Backmarket.com doesn't sell them, they are just a middle man for smaller stores that sell refurbished phones. I should have done more thorough research.