topic Error report in Galaxy S24

Error report

Ben_H — Sun, 05 Apr 2026 22:37:52 GMT

I sent an error report via the Samsung Members app on 8/24/2025, and received the below response. I do not see an option on this report to send another message like I do on my other reports that have been raised to the developers. How can I follow up on this report?

"Thank you for submitting the error report. We apologize for the inconvenience this issue may have caused you. We have raised this issue to our Developers for further evaluation. We will get back to you as soon as an update becomes available."

Re: Error report

meself — Sun, 05 Apr 2026 23:07:05 GMT

What are you wanting to add to the error report

Re: Re: Error report

Ben_H — Sun, 05 Apr 2026 23:57:12 GMT

I would like to reply to follow up on the status.

Re: Re: Re: Error report

meself — Sun, 05 Apr 2026 23:58:53 GMT

Not sure that is possible until they do respond

Re: Error report

Mujibar — Mon, 06 Apr 2026 01:00:50 GMT

They will close some reports and leave others open. For example, they may leave a report open for replies if they want logs, pics, or video. If this one is closed, it's closed.

Re: Error report

LongHiker — Mon, 06 Apr 2026 01:04:45 GMT

@Ben_H I have never seen a response to a report that you could reply to. All of the responses are one direction... from Samsung to you. Per the wording in the response, Samsung is leaving the report open so that they can add responses to it in the future.

Even if you submit a report which is missing logs and other details, IME you will not be able to reply. In that situation, you will just need to create a new report.

Re: Error report

Angelafate1 — Sun, 12 Apr 2026 12:04:15 GMT

Use Facebook Messenger, what I plan on doing. Funny how a Samsung phone won't keep a Samsung app that millions love. Shame on you Samsung!