topic Re: Smarttag2 Nearby feature not working properly S24 Ultra in Galaxy S24

Smarttag2 Nearby feature not working properly S24 Ultra

BigDaddyWalt — Wed, 07 Feb 2024 18:42:56 GMT

Currently have got the s24 ultra and when trying out the smarttag nearby feature it doesn't work properly. It will scan and give me how far in feet. It turns on camera as the green icon on the top right indicates. But on the screen it stays black. UWB setting is on.

Re: Smarttag2 Nearby feature not working properly S24 Ultra

userBefwHdf8vB — Sat, 10 Feb 2024 12:59:38 GMT

Me exactly same issue

Re: Smarttag2 Nearby feature not working properly S24 Ultra

SamsungModerator1 — Tue, 13 Feb 2024 23:12:42 GMT

Hello all, welcome to the Community, and thanks for reaching out about this. I can certainly see the inconvenience of the SmartTag2 nearby feature not working properly. First thing to try is resetting the SmartTag2 itself, then trying to use that feature again. If that troubleshooting is ineffective, you can reach out to the SmartThings Community: https://community.smartthings.com/