topic Re: Re: Re: Re: Re: Samsung Pass in Galaxy S24

Samsung Pass sync continues to turn itself off

mquin2112 — Tue, 13 Feb 2024 18:27:33 GMT

This has been happening on my S22 Ultra and continues to be a problem on my S24 Ultra. I save all my sign in info, and sync automatically turns itself off and the sign in info disappears. Really frustrating. Anyone have a fix? Thanks in advance!

Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 05:44:21 GMT

Samsung Pass is now Samsung Wallet. You can download it from the Galaxy Store. Your Samsung Pass information will be transferred over to Samsung Wallet . There's an option for account syncing in the Samsung Wallet app.

Re: Re: Samsung Pass

mquin2112 — Sun, 11 Feb 2024 06:07:19 GMT

Yes I'm in Wallet. Pass is inside of wallet and sync keeps turning off. I'm missing something here

Re: Re: Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 06:18:13 GMT

Open wallet>tap menu>tap cog wheel > tao account and sync. You should see your Samsung account ( signed in) Under Samsung account toggle on sync with cloud. Only your Samsung Pass will sync. Let me know if it works. Thank you.

Re: Re: Re: Re: Samsung Pass

mquin2112 — Sun, 11 Feb 2024 06:20:12 GMT

No I understand all of that. What I'm trying to understand is why it automatically turns back off. I turn sync on. Somehow it's turning back off.

Re: Re: Re: Re: Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 06:22:15 GMT

That's strange. Let me check a few settings. BRB.

Re: Re: Re: Re: Re: Re: Samsung Pass

mquin2112 — Sun, 11 Feb 2024 06:24:22 GMT

Thanks!

Re: Re: Re: Re: Re: Re: Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 06:34:08 GMT

When you tap Samsung Pass Verification ( and verify with your fingerprint), do you see "use to verify with Samsung account"?

Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

mquin2112 — Sun, 11 Feb 2024 06:34:43 GMT

I have yes

Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 06:41:20 GMT

Try settings > accounts > manage accounts > tap Samsung account and sync account. Is your Samsung Pass there? Is it syncing?

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

mquin2112 — Sun, 11 Feb 2024 06:44:52 GMT

It's there, but syncing is turned off again

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 06:46:31 GMT

Are you syncing over wifi and data for Samsung Pass?

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

mquin2112 — Sun, 11 Feb 2024 06:47:15 GMT

Yes

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

mquin2112 — Sun, 11 Feb 2024 06:47:59 GMT

Gonna take a break from this. Appreciate you trying to help. My brain is starting to hurt.

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 06:48:55 GMT

Is your Samsung Wallet profile setup? Your name, number, address, and Samsung account email address set as default?

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 06:54:18 GMT

No problem, but you may have to call Samsung. It may be an issue with the phone or something we missed. If I find any helpful info, I will leave a message, but go ahead and rest your eyes and brain. Have a great night!!!

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

mquin2112 — Sun, 11 Feb 2024 06:58:45 GMT

It was doing the same thing with my S22 Ultra. I'm missing something in the settings. Something isn't set up correctly anymore

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung Pass

angelchained — Sun, 11 Feb 2024 18:13:33 GMT

Oh, the S22 Ultra, and you transferred your data over to the S24. That's a bummer, but you should download Smart Tutor from the (Galaxy) Store, and they will assist you.

Re: Samsung Pass

Konrad999 — Mon, 12 Feb 2024 08:39:31 GMT

First go to sync settings and turn everything off. Then log out of your samsung account, and restart the phone. Log in again after restarting, then go to sync settings and enable to sync everything again and see what happens

Re: Re: Samsung Pass

mquin2112 — Tue, 13 Feb 2024 01:38:12 GMT

I did a complete reset of the data in Wallet and Pass. Have added passwords back in and seems to be ok for now, bit that's what happened before. Everything was fine and suddenly everything vanished. Thanks