topic Re: S24 ultra black screen, won't charge or turn on. in Galaxy S24

S24 Ultra Not Charging

RoryBreaker — Tue, 13 Feb 2024 22:09:55 GMT

Just got my device yesterday. While transferring data from my S23 Ultrai via cable I was trying to charge the S24 wirelessly and it would not charge.

I made sure all charging settings were on and I tried multiple other devices which would charge properly. I also changed the cable and got the same result. Not till the phone ran out of battery during the transfer and restarted did the wireless charging work.

Day 2 and having a similar problem but charging via cable. Only upon restarting again did the device start charging.

I expect a LOT more when I spend $1500 on a device.

S24 ultra not charging

cellieham — Sat, 27 Jan 2024 03:19:25 GMT

I just received the phone today period and it's having issues charging. Ive tried multiple chargers. Has anyone else had this issue?

Re: S24 ultra not charging

Robin621k — Sat, 27 Jan 2024 03:46:40 GMT

In this app there is Diagnostic Tests you can preform, go straight to charging test.
You find it under support, bottom right on the home page of the Members App.

Re: S24 ultra not charging

patriciostarr — Sat, 27 Jan 2024 04:35:59 GMT

You can also go to setting, then device care then look for diagnostics. Try a wireless charger

Re: S24 ultra not charging

cellieham — Sat, 27 Jan 2024 15:16:22 GMT

Yeah, I've been talking to samsung support and they've been useless

Re: S24 ultra not charging

user6DsCNrT6SM — Sun, 28 Jan 2024 02:17:49 GMT

I am having the same issue. It is pissing me off. Literally every charger I was using the day before with my 22ultra is giving me a issue now. I have no clue what the deal is unless there is a issue coming from the factory , they would have to replace them if it is a known widespread issue right?

Re: Re: S24 ultra not charging

cellieham — Sun, 28 Jan 2024 02:23:27 GMT

So, they ended up having me reorder a new one and return this one after talking to 4 different people. It was not a great experience

Re: Re: S24 ultra not charging

cellieham — Sun, 28 Jan 2024 02:24:03 GMT

Hoping the new one isn't a dud. What color did you get?

Re: S24 Ultra Not Charging

LongHiker — Sun, 28 Jan 2024 16:48:26 GMT

@RoryBreaker Every once in a while a defective device does happen. Since you just received it, I would suggest that you return the device and get a replacement.

Re: S24 Ultra Not Charging

emma14 — Sun, 28 Jan 2024 20:39:23 GMT

My boyfriend just got his a couple days ago and same thing. He bought a new Samsung cube and tried the new cord he got with the phone, nothing. If he uses a normal USB port to type C, it charges.

Charging slow

useraqpR3eFc6r — Sun, 28 Jan 2024 23:19:37 GMT

Is is just me or does anyone else notice their s24 ultra charging slowly?

Re: Charging slow

HawksTV — Sun, 28 Jan 2024 23:28:53 GMT

Are you using adaptive or maximum charging? If so, it may be the reason charging seems slow. You can check it Settings > Battery > Battery Protection > Basic, Adaptive, or Maximum.

You can opt in to fast charging at Settings > Battery > Charging Settings > Fast charging or fast wireless charging. Also, if you're not using a wall adapter of 45W or greater, the charging will be slower.

Re: Charging slow

useraqpR3eFc6r — Sun, 28 Jan 2024 23:33:41 GMT

I'm using basic charging.

Re: Re: Charging slow

LauraRG — Sun, 28 Jan 2024 23:55:58 GMT

That's why then, if you want it fast you have to enable it

Re: Charging slow

useraqpR3eFc6r — Mon, 29 Jan 2024 00:06:21 GMT

I meant I have basic protection on with fast charging enabled

Re: Re: S24 Ultra Not Charging

RoryBreaker — Mon, 29 Jan 2024 03:49:35 GMT

Apparently I'm not the only one with this issue

Re: Charging slow

hacker44 — Mon, 29 Jan 2024 04:16:34 GMT

Yes. My old S22 ultra load faster than my S24 ultra. Currently using 45W charger

Charger battery

hacker44 — Mon, 29 Jan 2024 04:24:50 GMT

Currently my s22 ultra load faster than my current S24 ultra. I use 45w charger.

My old S22 ultra had the option of super fast charging.

S24 Ultra with no super fast charging option.

Re: S24 ultra not charging

VeeDaaa — Mon, 29 Jan 2024 06:29:55 GMT

I'm having the same issue. The charger wouldn't charge unless I restart the phone . Could this be a widely issue ?

Re: S24 Ultra Not Charging

communityuser4r0eidm — Mon, 29 Jan 2024 07:08:31 GMT

I know how to fix it just restart your phone and it will work it happened to me I just restarted the s24 ultra and I plugged it in and it started charging