topic Re: Samsung s24 ultra DEAD in Galaxy S24

S24 Ultra: Unresponsive; Black Screen

RobNZ — Tue, 20 Feb 2024 14:44:25 GMT

Hi.

I was at the today and pluged my phone into docking station to play my workout mix and phone went to white screen displaying samsung dex and then turned black. Now it's as dead as a doornail! Won't charge , doesn't turn on. NOTHING!

Tried all combinations of holding power button with volume up , down, together etc!

Any idea out there what's going on?

Re: Samsung s24 ultra DEAD

270 — Sat, 17 Feb 2024 10:38:05 GMT

Return it?

Re: Samsung s24 ultra DEAD

SamsungModerator1 — Tue, 20 Feb 2024 14:43:51 GMT

Hello, Rob! I'm so sorry to hear about the trouble with your S24! Please check out the following troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01001470/

If these do not work, or you are still unable to get it to respond, the unit may require service.

You can set up the service here: http://www.samsung.com/us/support/service

You can reach out to your carrier, due to this being a new device they may be able to swap it out if too much time has not passed. (most have a 15-30 day return period, just depends on the company.)