topic Issues with Biometric Log-in in Galaxy S24

Issues with Biometric Log-in

FLIGHTDECKCHIEF — Tue, 20 Feb 2024 14:53:09 GMT

They changed the software for the biometric log in. They have decreased the size of the circle which one is required to keep the fingerprint inside of. My thumbs & fingers are to large & will not fit in the circle, therefore I cannot activate biometric sign-in.

Re: Biometric non sign-in capability

Robin621k — Sat, 17 Feb 2024 18:45:02 GMT

You have to hold your finger down until you see the green circle go all the way around, then just keep repositioning your finger at different angles.
Your first press should always be exactly how you would naturally press the the sensor.
It doesn't make a difference how big your thumb or what ever finger you choose to use.
I always do right thumb, left thumb, depending on what hand you hold your phone in, I do my right index, then for the fourth print I do a combo of left and right thumb.

Re: Issues with Biometric Log-in

JennY1143 — Sun, 19 Jan 2025 04:15:31 GMT

Did you do the update today? Asking because since the update earlier today my registered profiles stopped working and it won't let me register new ones. It starts the registration and then hangs at 30% and won't continue.

I'm so angry because I thought the ones I had got corrupted or something so I deleted them. Now I can't even register new ones and I'm seeing now that others who updated are having same problem