topic Re: How do I restore my history in Samsung Health app in Galaxy S24

How do I restore my history in Samsung Health app

Sassy99 — Wed, 21 Feb 2024 13:50:23 GMT

I transferred everything from my Note 10 to my s24 ultra. My Samsung health app does not have any of my history in it. This is very important due to the health tracking I was doing. I have done everything as suggested including restoring data but my information came back as a CSV file. How do I restore it into my Samsung health app?

Re: Samsung Health app

betancd — Wed, 21 Feb 2024 01:42:49 GMT

Please ensure syncing is turned on. In Samsung Health, here are the menus to look at, ensure everything is enabled. Hopefully they were enabled on your Note 10 as well or else there will be nothing to restore.

Re: Re: Samsung Health app

Sassy99 — Wed, 21 Feb 2024 02:32:28 GMT

Thank you for replying. Yes, sync was enabled on both phones at time of transfer.

Re: How do I restore my history in Samsung Health app

Ric221 — Wed, 21 Feb 2024 19:32:03 GMT

Try this. Open the health app, go to My Page. Click the 3 dots at the top of the page, then scroll down to Download personal data to see if that gets you back the info you are looking for.

Re: Re: How do I restore my history in Samsung Health app

Sassy99 — Wed, 21 Feb 2024 21:54:41 GMT

This is all I get... Dozens of the CSV files. It is saved in my downloads but I can't get it back into the Samsung Health app. I cannot get any answers and I appreciate the help everybody has been trying. It is very important that I get this information available for a doctor.

Re: How do I restore my history in Samsung Health app

Ric221 — Wed, 21 Feb 2024 22:17:02 GMT

Ok, 1 more. Go to settings, use the search to find restore. Accounts and backup. Then restore data. Select the device to restore data from. Your old device should be listed there, Select it, then do a restore. If that doesn't work for you, then I'm all out of ideas

Re: Re: How do I restore my history in Samsung Health app

Sassy99 — Wed, 21 Feb 2024 23:06:44 GMT

Thank you. That was the first thing I tried. When I do that and click on the apps that app does not even show up as an option. That is why I tried the download of personal data to get my content.

Re: How do I restore my history in Samsung Health app

SamsungModerator1 — Thu, 22 Feb 2024 00:37:49 GMT

Hello Sassy99, Welcome to the Community. We know how important it is to keep the history from the Samsung Health app.

Your workout and health information can be transferred to the new phone; you just need to sync your Samsung Health profile with your Samsung account!

This link will provide additional information to accomplish the task: https://www.samsung.com/us/support/answer/ANS00062447/

The data needs to be synced to the account first on the old device, and then restored to the new device.

For additional assistance, we recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509.