https://us.community.samsung.com/t5/Galaxy-S24/S24-Ultra-amp-SmartTag2-AR-Search-Nearby-feature/m-p/2825225#M20328 <P dir="auto" style="margin: 0;">Hello, welcome to the Community, and thank you for reaching out. Have you tried resetting the SmartTag2? This article contains some helpful information for using the Smart Tags: <A href="https://www.samsung.com/us/support/answer/ANS00088244/" target="_blank">https://www.samsung.com/us/support/answer/ANS00088244/</A><BR /><BR /></P> <P dir="auto" style="margin: 0;">For further assistance we recommend reaching out to the SmartThings Team directly, using the below information:</P> <P dir="auto" style="margin: 0;">US support: 1-866-813-2404</P> <P dir="auto" style="margin: 0;">US: support@smartthings.com</P> <P dir="auto" style="margin: 0;">UK: support@smartthings.co.uk</P> <P dir="auto" style="margin: 0;">UK support: 0333 0000333<BR />SmartThings Community: <A href="https://www.community.smartthings.com" target="_blank">https://www.community.smartthings.com</A></P> Thu, 29 Feb 2024 02:25:14 GMT SamsungModerator1 2024-02-29T02:25:14Z https://us.community.samsung.com/t5/Galaxy-S24/S24-Ultra-amp-SmartTag2-AR-Search-Nearby-feature/m-p/2816866#M17108 <P><SPAN>Has anyone found a solution for the AR Search Nearby feature with the SmartTag2 on the S24 Ultra. It's clearly accessing the camera as the green indicator turns on in the tip right corner but the screen stays black and the option for camera never comes up. Just ring or exit out. It also still shows signal strength and distance. UWB is turned on. I've un-installed updates on Google Play Service for AR as well as SmartThings. Thanks in advance&nbsp;</SPAN></P> <DIV>Donny B</DIV> Thu, 29 Feb 2024 02:25:39 GMT https://us.community.samsung.com/t5/Galaxy-S24/S24-Ultra-amp-SmartTag2-AR-Search-Nearby-feature/m-p/2816866#M17108 ImDonnyB 2024-02-29T02:25:39Z https://us.community.samsung.com/t5/Galaxy-S24/S24-Ultra-amp-SmartTag2-AR-Search-Nearby-feature/m-p/2825225#M20328 <P dir="auto" style="margin: 0;">Hello, welcome to the Community, and thank you for reaching out. Have you tried resetting the SmartTag2? This article contains some helpful information for using the Smart Tags: <A href="https://www.samsung.com/us/support/answer/ANS00088244/" target="_blank">https://www.samsung.com/us/support/answer/ANS00088244/</A><BR /><BR /></P> <P dir="auto" style="margin: 0;">For further assistance we recommend reaching out to the SmartThings Team directly, using the below information:</P> <P dir="auto" style="margin: 0;">US support: 1-866-813-2404</P> <P dir="auto" style="margin: 0;">US: support@smartthings.com</P> <P dir="auto" style="margin: 0;">UK: support@smartthings.co.uk</P> <P dir="auto" style="margin: 0;">UK support: 0333 0000333<BR />SmartThings Community: <A href="https://www.community.smartthings.com" target="_blank">https://www.community.smartthings.com</A></P> Thu, 29 Feb 2024 02:25:14 GMT https://us.community.samsung.com/t5/Galaxy-S24/S24-Ultra-amp-SmartTag2-AR-Search-Nearby-feature/m-p/2825225#M20328 SamsungModerator1 2024-02-29T02:25:14Z