topic Re: random restarts in Galaxy S24

Galaxy S24: Phone Restarts Randomly

android01 — Thu, 30 May 2024 18:16:57 GMT

Random restarts are happening more frequently as predicted Factory resets clearing caches are useless with this type of bug a bug fix is needed.

Re: random restarts

usermzeJaY3BsM — Fri, 26 Apr 2024 15:38:04 GMT

A bug fix to fix an issue that ONLY your phone is having? I have an s24 ultra and it has yet to restart on me once unexpectedly (I have had it since 2 days before they officially launch). Sounds like you either got a lemon, or you need to factory reset it (despite believing that it wont help).

Re: random restarts

android01 — Fri, 26 Apr 2024 15:40:23 GMT

So you're telling me it's a hardware issue

Re: random restarts

android01 — Fri, 26 Apr 2024 15:41:41 GMT

Most bugs I can tolerate but random restarts are not one of them. Since there's no quality control on things like this I'll just have to start buying refurbished phones from a trusted Source or just get a budget phone for now on

Re: random restarts

usermzeJaY3BsM — Fri, 26 Apr 2024 16:16:40 GMT

I am not qualified to make this call. I also do not have all of the information required to make this call. An authorized Samsung service partner should be able to evaluate and make this call.

I CAN state that this does not happen with MY device, so does not look to be an issue that requires, or would even benefit from a "bug fix".

Re: random restarts

usermzeJaY3BsM — Fri, 26 Apr 2024 16:32:41 GMT

How do you know that there is no quality control on things like this? Do you work for Samsung, or have intimate knowledge of their processes? You are basing the rest of this post on an assumption that may or may not be correct. While I cannot stop you from being you, I can ask that you not send others in the same, unverified direction.

I understand that you are having an issue, but lashing out at the company that made the device should not always be the first response, maybe try getting the device looked at to determine where the fault actually lies, and if it is a hardware issue, please understand that they produce these things in the thousands, and cannot verify that every single one is 100% free of bugs, without a serious impact to release windows.

Re: random restarts

android01 — Fri, 26 Apr 2024 16:36:22 GMT

There needs to be independant agencies that will check hardware to be sure these types of defects will not leave the factroy.

Re: random restarts

usermzeJaY3BsM — Fri, 26 Apr 2024 16:41:12 GMT

Thus extending out the time frame on all new devices to over a year, good bye new devices every year, hello having to stick with the same device for 5 years as each and every device that comes off the assembly line is scrutinized before being allowed to leave.

Re: random restarts

android01 — Fri, 26 Apr 2024 16:58:10 GMT

With all this scrutiny going on still baffles me how in the heck does a random reboot that's hardware-related can slip pass that a software issue is one thing that's not a problem it's the hardware that I'm concerned about

Re: random restarts

android01 — Fri, 26 Apr 2024 16:58:58 GMT

When I first got this phone the random reboot did not start happening right away I would estimate like three four weeks later

Re: random restarts

Janglebuffin — Fri, 26 Apr 2024 19:03:08 GMT

Any luck? We just got an s21 and it will randomly between 5 min and like 3 hours just restart. It didn't happen before we downloaded the updates but that could just be a coincidence. We did do a factory reset and it still happens with nothing downloaded on the phone. No error messages either

Re: random restarts

neilth — Sat, 27 Apr 2024 02:47:59 GMT

Reboot your phone into safe mode temporarily and see if the problem still occurs. If not, your problem is being caused by some third-party app you installed.

Re: random restarts

android01 — Fri, 03 May 2024 12:04:14 GMT

janglebuffin i gess im licky the restarts dont happen that often 4 me. When it happens the network temporarily gets cuts off then bam reboot. The random boots happen once a week to once week and a half on a good day. Rearly two times in a rew days.

Re: random restarts

SamsungModerator1 — Sun, 05 May 2024 21:42:26 GMT

Hello all, thanks for reaching out. If Safe Mode (https://www.samsung.com/us/support/answer/ANS00062983/), clearing device cache, and factory resets (https://www.samsung.com/us/support/answer/ANS00062029/) are not helping with the random restarts, service and evaluation of the phone may be needed, provided you have exhausted all troubleshooting methods in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001475/

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html