topic Re: Re: USB port in Galaxy S24

Usb port connection issues

OliverM33 — Sat, 24 Feb 2024 19:54:35 GMT

Brand new s24+, and the usb connection is terrible. Constantly disconnects from android auto in multiple cars with multiple brand new Anker cables. The cable just seems to not firmly plug in. I tried without the case, didn't help.

Re: Usb port connection issues

Robin621k — Sat, 24 Feb 2024 20:13:06 GMT

In this app, the Support tab, there is a diagnostics testing. Open it, go to USB connection and cable charging, and run those 2 tests. If your port is bad, it will tell you.
Also, on the support page, there is error reporting, open that, type in the problem, and how frequently it happens. Follow the prompts, and do not close the members app until you get the notification that logs were captured. It might take a couple of days for the developers to get back to you.

I find that performing a wipe cache partition fixes a lot of things.

Re: Usb port connection issues

loudd2v — Sat, 24 Feb 2024 22:10:12 GMT

My girlfriend has the S23 Plus, and that happens all the time. However, it has never happened to my S23 Ultra or S24 Ultra. That's weird though

Re: Re: Usb port connection issues

OliverM33 — Sat, 24 Feb 2024 22:13:41 GMT

The diagnostics failed to diagnose

Re: Re: Re: Usb port connection issues

Robin621k — Sat, 24 Feb 2024 22:18:19 GMT

Did it say normal or action required?

Re: Re: Re: Re: Usb port connection issues

OliverM33 — Sat, 24 Feb 2024 22:18:41 GMT

Normal

Re: Usb port connection issues

dwboston — Sat, 24 Feb 2024 22:33:25 GMT

What are your USB connection settings set to on the phone when connected to Android Auto? It should be "File Transfer/Android Auto".

Also, have you tried to enable USB Debugging in Developer Options, especially when making the initial connection to the car(s)?

Try a different USB cable. I never had luck with Anker cables in my car. I found some Google branded USB cables that worked flawlessly. This is the cable I've been using for nearly 5 years with no issues: https://store.google.com/us/product/usb_c_usb_a_2?pli=1&hl=en-US. There's also a USB-C to USB-C version if that's what your car uses.

I would delete everything - the bluetooth connection to the car, the car's bluetooth connection to the phone, and the Android Auto connection to the car on the phone. Re-boot, then start over. First, setup the bluetooth pairing with the car, then do the Android Auto connection. Try it with and without USB debugging enabled.

I was expecting some Android Auto issues with my S24U, but it connected flawlessly the first time and has been stable in the two weeks I've been using the phone.

Re: Usb port connection issues

IzzaB — Fri, 08 Mar 2024 00:06:33 GMT

I tried those cables with type c to usb and they do not work. I still get "not connected" message. And I searched high and low on my phone and cannot find where do I setup or check my USB connection. It's not there. It dussapeared after latest upgrade and now I cannot use Android Autobor transfer files via USB.

Re: Usb port connection issues

dwboston — Fri, 08 Mar 2024 01:02:02 GMT

What happens when you plug the USB cable in and connect it to a laptop or computer? At the very least it should start charging? Try that, then there should be a system notification when you swipe down from the top of the phone screen for the USB connection. You can tap that for more options and change the connection setting to "File Transfer/Android Auto". You can also try to set that as the default USB connection in developer options.

Re: Re: Usb port connection issues

IzzaB — Fri, 08 Mar 2024 02:26:20 GMT

That's the thing - it does not really charge... it takes like all night to charge my phone. And then I plug in usb into computer. I get a message - "Check your charger connection." I was thinking that my charger got bad or the phone broke, so I went to AT&T store. They sold me a brand new type c to usb charger, but it also gave me the - "Check your charger connection" error. But... when I bought type c to type c wall charger - that charger, by some reason, worked. My phone got charged in like 1 hr. Problem with that charger - it does not have the USB part and can not get data transfer, so I cannot use that cable to connect to Android Auto in my car. The AT&T store tech said that I need to get the special connector type c to usb, but the store does not sell then, and I have to buy them online. I did buy them online, but they do not help. I still get the same "Check your charger connection" message. That means that something git updated on my phone and it does not recognize any longer USB connection. And I do not know how to restore that and where to find that setting on my phone.

Re: Usb port connection issues

SaintSinnerman — Mon, 22 Apr 2024 17:06:21 GMT

As you have no doubt discovered there is a plethora of USB failures with the s24. If you catch it early enough you can get your hardware replaced before your phone completely refuses to charge. My s24 ultra lasted exactly 2 months before the USB port started failing during testing of course it always passes because the test is a simple is something connected test either it is connected or it's not so you won't generally get a failure. Samsung is currently still months later claiming there are isolated USB hardware issues... (Thankfully my cell phone provider will do an advance swap, hopefully my next 24U will last more than 2 months but as it currently sits I'm fully expecting to trade the 24U in for a pixel 9 pro/xl as apparently Samsung is no better than Google when it comes to release failures and Google has a better motion camera (with any luck the nine will also see a rise in charging power and moving to the faster storage that Samsung uses.)

Re: Usb port connection issues

doleritejack — Wed, 08 May 2024 11:16:48 GMT

Good luck with the Google phone. I just returned my Pixel 8 to the dealer. The face recognition doesn't work, the fingerprint sensor is old tech and inconsistent and only works about on one in twenty attempts and the USB file transfer failed within hours of purchase. I got a refund and I'm moving to Samsung.

USB port

CJay13 — Fri, 17 May 2024 17:18:54 GMT

Hello everyone. I'm having trouble with my new s24 Ultra. I was doing all the tests for the phone and when it came to the USB port testing. Every USB cable I used kept saying that it was not a good connection after it asked me and I said yes that I thought it was. Does anyone out there have any information that might help me out? Thank you in advance. I appreciate it.

Re: USB port

Robin621k — Fri, 17 May 2024 17:30:17 GMT

I believe you should consider trying remote management in this application within the support section. They may be able to identify if there is a problem with your port and what the next step might be. Meanwhile, you can also explore wireless charging!

Re: USB port

OblivionThrone — Sat, 18 May 2024 00:58:36 GMT

Here are a few suggestions for you to attempt. Toggle your auto blocker, then check your settings in these 8 areas in the Pic. Lastly try reinstalling the usb driver (link enclosed).

Samsung USB Driver developer.samsung.com/android-usb-driver

Re: Re: USB port

CJay13 — Fri, 17 May 2024 21:21:01 GMT

Thank you.

Re: Re: USB port

CJay13 — Fri, 17 May 2024 21:52:43 GMT

Thank you. The Samsung us driver link did not open or opened and said page not available.

Re: Re: Re: USB port

OblivionThrone — Fri, 17 May 2024 22:27:47 GMT

My fault, that first one is half of something else. Here's the open8ng for the Samsung drivers.
developer.samsung.com/android-usb-driver

Re: USB port

SMASNUG100 — Fri, 17 May 2024 22:56:49 GMT

I don't even know what's up. My S20 Fe 5G also does that, but only if you plug in a cable on one specific side.

Re: USB port

CJay13 — Sat, 18 May 2024 00:53:38 GMT

Thanks for all your help! Maybe it's a faulty phone. It is only 3 months old if that. I got it straight from Samsung, so maybe they'll send me a new one. Doubt it... 😵‍💫