topic Re: Can't Clear Bluetooth Cache in Galaxy S24

Unable to clear my Bluetooth cache (option is greyed out)

penpen21 — Tue, 15 Oct 2024 18:42:01 GMT

My bluetooth has dropped connection to my speaker a few times so I went to clear the other Bluetooth cache and realized I can no longer access this from system apps. Did we lose that capability?

Re: Can't Clear Bluetooth Cache

SamsungModerator1 — Thu, 09 May 2024 22:59:06 GMT

Thank you for posting. We understand you are unable to clear the cache through system apps. You can clear the Bluetooth's data cache on the phone by following the following steps.

Open Settings
Tap on Apps
Tap the Sort icon (the down arrow with three vertical bars)
Tap on Show system apps
Tap OK and all the system apps will appear in the list
Tap Bluetooth, tap Storage, and then tap Clear data.
Tap OK to confirm

Re: Can't Clear Bluetooth Cache

Siobhan Moret — Sat, 08 Jun 2024 06:11:47 GMT

Hello - I followed all the steps to the end but 'clear data' and 'clear cache' buttons are greyed and I can't select them. Any ideas?

Re: Can't Clear Bluetooth Cache

user8yJRBgE9qu — Fri, 14 Jun 2024 06:01:54 GMT

What happens if there car. no sort icon. Since upgrading to a s24 my bluetooth constantly drops out. I was told to clear the bluetooth cache, but I can't find it as there is no down arrow and I can't access my system apps. Wish I'd never upgraded my phone. I never had this problem before now the bluetooth just constantly drops out on my

Re: Re: Can't Clear Bluetooth Cache

userGolXfqbM3y — Fri, 14 Jun 2024 20:27:00 GMT

I have the same issue.

Re: Can't Clear Bluetooth Cache

user8yJRBgE9qu — Wed, 19 Jun 2024 04:45:28 GMT

This is not "solved " there is no option to clear the bluetooh cache. Since upgrading my phone toS24 ultr the bluetooth constantly mutes and drops out. I was told to clear the bluetooh, but that's not a option as tapping on the bluetooh icon ( if you can find it) justturns ir off there are no other options. Any tips on how to resolve this would be greatly appreciated.

Re: Can't Clear Bluetooth Cache

AntK — Thu, 20 Jun 2024 17:11:11 GMT

I'm having the same problem...no access to the clear cache button...grayed out

Re: Can't Clear Bluetooth Cache

SamsungModerator1 — Thu, 20 Jun 2024 20:20:30 GMT

Hey, I just tried to do this on my phone and I unfortunately got the greyed out icons as well. I recommend trying the steps in this link for now:

https://www.samsung.com/us/support/troubleshooting/TSG01209182/

If this doesn't work for you, I suggest submitting an error report for now. I will be doing the same. You can do that by following these steps:

Samsung Members app > Get help > Send feedback > Error reports

Re: Can't Clear Bluetooth Cache

useroSm30p5pY3 — Fri, 12 Jul 2024 09:15:55 GMT

Same issue. Greyed out...my headsets have started to beep constantly 10times or 1q in a row....seemingly for no reason.

Yes it's charged.

No it's not interference same granny flat nothing changed here.

And I can't clear the cache.

Button greyed out.?

Help

Galaxy S23 Ultra fine unil 2 days ago.

Re: Can't Clear Bluetooth Cache

userrEcUf28aaU — Tue, 06 Aug 2024 17:56:21 GMT

I am having the same problem with everyone else, I can see the screen but the clear data and clear cache are greyed out.

Re: Can't Clear Bluetooth Cache

Members_fxsab8x — Thu, 29 Aug 2024 09:07:26 GMT

I used this headset on my Galaxy 8. I upgraded to S24 and cannot connect it. Even after "show system apps", there is no Bluetooth app that shows up so I cannot clear cache or anything else. Very frustrating!

Re: Can't Clear Bluetooth Cache

Members_LjwXyWf — Tue, 10 Sep 2024 01:36:13 GMT

Did anyone ever figure this out? I can no longer connect to a device and the clear cache is greyed out. I submitted a report, it was less than helpful.

Re: Re: Can't Clear Bluetooth Cache

Members_LjwXyWf — Tue, 10 Sep 2024 01:37:12 GMT

I submitted an error report. Now what? Still doesn't work!

Re: Can't Clear Bluetooth Cache

penpen21 — Tue, 10 Sep 2024 03:02:12 GMT

Nope, there has been no fix

Re: Can't Clear Bluetooth Cache

userVUvGJ5xJwL — Fri, 20 Sep 2024 22:15:22 GMT

I'm having the same problem. The article doesn't work. Clear cache is not accessible.

Re: Re: Can't Clear Bluetooth Cache

communityuser327 — Mon, 14 Oct 2024 01:21:26 GMT

My galaxy S22 Plus is doing the same. Why are some of the most useful features being tampered with? That's the entire marketing point Samsung has over Apple more versatile. Please, Samsung, go back to 2022 style that was perfect almost. I'm sure I speak for many when I say we want the ability to optimize customize and have the most features available even if we don't use it that much. It's still nice to have.

Re: Can't Clear Bluetooth Cache

communityuser327 — Mon, 14 Oct 2024 01:27:50 GMT

I just noticed the moderator response is word for word, so you know what that means it's AI trying to help us, yet AI Gemini has been messing phones up great. Really gives me hope that these issues are going to get fixed (sarcasm). I hope 2022 Samsung setup comes back, but considering the push for forced chatbots and AI malware, I think we S.O.L. sadly.

Re: Unable to clear my Bluetooth cache (option is greyed out)

userwhBhGIkjKI — Thu, 17 Oct 2024 09:43:37 GMT

How do I clear blue tooth Cache if button is grayed out??? Why won't they fix this? From what I can tell it's been going on for years. Help!!

Re: Unable to clear my Bluetooth cache (option is greyed out)

Trix88 — Thu, 24 Oct 2024 10:40:04 GMT

I'm having issues with Multiple Bluetooth devices...

I have a Fold 5, Android 14. Followed the steps all the way to "Tap on Show system apps"... My phone doesn't have this option... And I've searched for "Bluetooth Cache" and had no relevant results back...

This NEEDS to get fixed! The only Bluetooth devices that work now are galaxy/Samsung ones!

Re: Can't Clear Bluetooth Cache

AvZ — Sun, 10 Nov 2024 16:57:21 GMT

That's zero info. That's what was asked. Read the f question of us.