topic Re: Samsung care plus S24 Ultra in Galaxy S24

Samsung care plus S24 Ultra

userZQNb5RPdNU — Thu, 18 Jan 2024 04:07:07 GMT

They still can't get it right.. they kffer samsung care plua for two year at one price and then at checkout its a totally different price.. what a horrible launch

Re: Samsung care plus S24 Ultra

Babigirl914 — Thu, 18 Jan 2024 04:10:24 GMT

Wow, I was having a problem with $150 credit I added a bunch of stuff there and one of the things I added was like $23 and I think I had $21 left to spend so I added that case and then when I got the checkout it was telling me I was over so it was charging me for a bunch of stuff I don't understand it's every year or something

Re: Samsung care plus S24 Ultra

SamsungModerator1 — Thu, 18 Jan 2024 04:38:42 GMT

Hello, We understand how frustrating the preorder process is. For assistance with placing orders, please contact the E-Commerce team, as they are the only team with the resources to process orders. E-Commerce may be reached by calling 1-855-726-8721.

For questions regarding Samsung Care +, click here for more details: https://www.samsung.com/us/support/samsung-care-plus/ or call 1-866-371-9501.

For additional FAQs on Care+ visit: https://www.samsung.com/us/support/samsung-care-plus/faqs/

Samsung care diagnostics

harsha14 — Thu, 01 Feb 2024 23:59:00 GMT

Hi, did anybody received diagnostics email from servify after subscribing to Samsung care plus on s24 ultra. I have successfully subscribed to Samsung care plus. But didn't received diagnostics email. Without completing diagnostics we cannot file a claim. I have tried to contact Samsung several times. But no answer. Anybody facing the same issue?

Bought Samsung care + with theft.

dannydifalco — Fri, 02 Feb 2024 01:25:42 GMT

Email said I need to go to the Knox website on my phone to enable lost coverage. Website doesn't work. Appears to be for business phones only. Is this required for coverage?

Samsung Care Plus

Randyroo — Sun, 04 Feb 2024 14:12:56 GMT

I will summarize the issue I have been experiencing with my Samsung device. I recently received the S24 Ultra, but unfortunately, I accidentally dropped it within a few hours of receiving it. As a result, I decided to enroll in Samsung Care Plus for the first time, despite purchasing an Ultra every year.

I initially contacted Plus Care who stated my drop,( which scratched the titanium directly above the top bezel ), was not covered though my email said ALL drops and spills were covered. I called later and a female said it was covered and helped me file a claim. I paid the 99 dollars. This attempt failed as the repair shop said Samsung wouldn't send the parts that were needed.

The next day I called Samsung again and this time I was informed I could simply replace the phone. He reimbursed the original $99 claim and we started anew.

( HE TOLD ME THEY WOULD HOLD $250 PLUS THE $99 FOR THE CLAIM )

After putting the info in, Samsung tried to hold the full value of the phone, well over $1300 🥴...

In calling back, the story went back to the scratches/drops not covered. The guy even insinuated I made that up as " NO ONE AT SAMSUNG WOULD HAVE STATED $250

THE AUDACITY!!!!!!

I say all that to say this.....

With a cover, one can't even see the scratches. I am fine with that Except...

What happens when I go to trade this 24u for the S25u...I feel **bleep** right now and didn't enjoy it.....

Surely there is a solution...Please help🙏

Re: Samsung Care Plus

SeanSh — Sun, 04 Feb 2024 14:14:03 GMT

Usually takes 30days for care+ to start working.

Re: Re: Samsung Care Plus

Randyroo — Sun, 04 Feb 2024 14:16:17 GMT

No, they said it was active!!

Re: Samsung Care Plus

SeanSh — Sun, 04 Feb 2024 14:18:01 GMT

It's just awful. I'm returning my S24ULTRA . I can't stand the washed out colors and dull screen . Good luck

Re: Re: Samsung Care Plus

Randyroo — Sun, 04 Feb 2024 14:19:32 GMT

Ditto!!!

Re: Re: Samsung Care Plus

thenoseknows — Sun, 04 Feb 2024 14:35:23 GMT

It isn't awful. It's your preference.

Re: Re: Re: Samsung Care Plus

Randyroo — Sun, 04 Feb 2024 22:22:24 GMT

We have no preference...It's natural only🥴

Filing a claim with Samsung care S24 Ultra

gojam — Thu, 15 Feb 2024 01:49:29 GMT

Does anyone know how to file a claim with samsung care I have it for my S24 ultra but when I got to the website to file one it says not devices I've sent emails but really haven't gotten any responses please help.

Re: Samsung care

EOGO — Sun, 11 Feb 2024 12:51:49 GMT

I have something similar, for example, I phone it has a factory defect and I wanted to apply the change of guarantee but they told me in my service operator that at the moment they still do not have replacement devices available, so I have to wait until they already have Because it's a newly released phone.

Re: Samsung care

Naters69 — Sun, 11 Feb 2024 14:31:48 GMT

It's because they don't know what to do.... So many people have returned or swapped their phones they have none left.

Re: Samsung care

PAHelper — Sun, 11 Feb 2024 22:14:54 GMT

Settings, about phone, care + will give you the info needed for contact.
Here is site to use info on
https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.samsungcareplus.com/&ved=2ahUKEwj07_bap6SEAxUWL9AFHds2AHQQFnoECBUQAQ&usg=AOvVaw23ubY0edb3-6wdH_zjE-Xp