topic Re: S24 plus dual Sim, mobile data drops off sometimes in Galaxy S24

S24 plus dual Sim, mobile data drops off sometimes (Turkiye)

Muratgurel — Tue, 06 Aug 2024 20:50:41 GMT

Hello. I have a new s24+ for about a month now. I always use dual sim cards , in this phone the mobile connection randomly drops, sometimes comes back in under a minute, but sometimes I have to turn off and on again (the mobile data)

I tried the Sim cards on my old phone, they work perfectly. I also tried removing one of the Sim cards on s24+, this way mobile connection works normally.

Is this like a hardware issue or something similar, any suggestions? Thanks

(I formatted the phone, changed the Sim card, reset the settings etc, everything tried)

Re: S24 plus dual Sim, mobile data drops off sometimes

Nncools2008 — Mon, 29 Jul 2024 19:21:17 GMT

Sounds like it was setup incorrectly and a system restore is in order. Please review the manual through this step. Enter bios some point after restore o make your Sim card somewhat new. Start a call or text and finish phone setup. You should be in working order.

Re: S24 plus dual Sim, mobile data drops off sometimes

Muratgurel — Mon, 29 Jul 2024 20:03:44 GMT

Thank you I restored the phone to default wiped everything, changed the Sim etc. Nothing changed. I think the hardware has a problem, if it was software related, millions of people would face the same issue.

Re: S24 plus dual Sim, mobile data drops off sometimes

Mohamed magdy — Tue, 30 Jul 2024 13:03:05 GMT

I have asame proplem

Re: S24 plus dual Sim, mobile data drops off sometimes

Mohamed magdy — Tue, 30 Jul 2024 13:04:55 GMT

In addtion to that many pepole tried to call getting my phone turned off

Re: S24 plus dual Sim, mobile data drops off sometimes

Muratgurel — Tue, 30 Jul 2024 15:50:34 GMT

I sent my phone to the official technical service of Samsung, they asked for the videos of the phone when mobile data drops off, I sent them. They will examine the phone and maybe change it with a new one, we'll see in the following days.

Re: S24 plus dual Sim, mobile data drops off sometimes

lord-carlos — Tue, 06 Aug 2024 13:17:01 GMT

Same exact problem. S21+ works, S24 data connection stops.

Re: S24 plus dual Sim, mobile data drops off sometimes

SamsungRyder — Tue, 06 Aug 2024 20:47:44 GMT

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.