topic Re: My new Galaxy S24 Ultra display will not stay on in Galaxy S24

My new Galaxy S24 Ultra display will not stay on

user3NUOT6xVZZ — Mon, 29 Jul 2024 16:50:12 GMT

Hi Samsung Support Community,

I just bought a new Galaxy S24 Ultra phone and I love it -- especially the cameras. But the display will not stay on for more than 15 seconds. I have set the Screen timout in Settings for both 1 min and 2 min, but the display always times out after 15 seconds. Is there a fix for this? Thanks.

Zaffer

Re: My new Galaxy S24 Ultra display will not stay on

ibonex — Mon, 29 Jul 2024 17:00:48 GMT

This issue may be caused by a software glitch or power saving mode. Accessibility features such as magnifier or TalkBack can also affect the screen timeout.

Re: My new Galaxy S24 Ultra display will not stay on

dandity — Mon, 29 Jul 2024 17:11:11 GMT

I have just been informed that the s24 ultra is old news now and old tech. You should just upgrade to their newest phone(s)

Re: My new Galaxy S24 Ultra display will not stay on

realaud — Mon, 29 Jul 2024 18:39:39 GMT

What are you talking about? The S24 just came out. it *is* the newest phone.

Re: Re: My new Galaxy S24 Ultra display will not stay on

dandity — Mon, 29 Jul 2024 18:41:28 GMT

This is what I was told today in this forum..."Because the zfold 6 and z flip 6 are brand new phones that cost way more, so they are focusing their attention to those breakthrough tech phones first. S24 ultra is old news now"

Re: Re: My new Galaxy S24 Ultra display will not stay on

realaud — Mon, 29 Jul 2024 18:48:58 GMT

And not everyone wants a foldable, flippable phone, not to mention spend the money for one, and it does not mean that Samsung will stop support for their current line of phones.

You do know people speak out of their butts, don't you? Unless you heard it from an official Samsung release, it's bunk. Everyone wants to think they know something or have an inside track.

Re: My new Galaxy S24 Ultra display will not stay on

user3NUOT6xVZZ — Mon, 29 Jul 2024 21:58:20 GMT

Thanks Asteroid,

I don't have TalkBack or magnifier installed and I tried turning off all power saving modes -- no luck. Is there anything else I can try. Is there a way to contact Samsung about this glitch? Thanks.

Zaffer

Re: My new Galaxy S24 Ultra display will not stay on

user3NUOT6xVZZ — Mon, 29 Jul 2024 21:59:23 GMT

Interesting discussion about the relative newness of Samsung Galaxy phones, but does anybody have a solution to my question about my display timing out?

Re: Re: My new Galaxy S24 Ultra display will not stay on

dandity — Mon, 29 Jul 2024 22:02:55 GMT

I do not have this issue, however, I have mine set to 10min with the option to keep the screen on while viewing. It doesn't stay on for 10min but depending on the situation (whether or not I am looking at it) for minutes at a time... 😂

Re: Re: My new Galaxy S24 Ultra display will not stay on

cwinkler — Mon, 29 Jul 2024 22:18:04 GMT

I have mine set to stay on while viewing but don't think my phone recognizes me because it won't stay on even while I'm in the middle of reading something and holding the phone up in front of my face. Unless I touch the screen to "refresh" its timing.

Re: Re: Re: My new Galaxy S24 Ultra display will not stay on

dandity — Mon, 29 Jul 2024 22:23:25 GMT

What model do you have? Mine is a Verizon phone, 😟. The thing I notice the most is the brightness of the screen. I have to have on Adaptive brightness for the screen to reach full brightness. If I manually do it, it just doesn't get there. In a really bright environment, this makes a big difference.

Re: Re: Re: Re: My new Galaxy S24 Ultra display will not stay on

dandity — Mon, 29 Jul 2024 22:25:01 GMT

Unrelated. After any notification, if I have a media app open, i.e. spotify, youtube, it starts playing. This happens all of the time. Very annoying.

Re: Re: My new Galaxy S24 Ultra display will not stay on

realaud — Mon, 29 Jul 2024 22:37:50 GMT

Do you wear glasses? The front camera is supposed to follow your eye movements when the "keep screen on while viewing" is enabled. If it can't see the movement because of reflections of eyeglass lenses, that could be why it doesn't stay on when you view it. Could also be if light is shining on the front camera lens.

Re: My new Galaxy S24 Ultra display will not stay on

realaud — Mon, 29 Jul 2024 22:42:11 GMT

Under what circumstances does it not stay on - ever, or just when using the phone dialer? Because it won't stay on while you are on the phone.

I have my time out set for 2 minutes, but it always seems to stay on a little longer than that, although I have not actually timed it, and when I am actively viewing it with the "keep screen on " slider set, it just stays on til I look away for more than 2 minutes.

Re: Re: My new Galaxy S24 Ultra display will not stay on

user3NUOT6xVZZ — Mon, 29 Jul 2024 22:46:35 GMT

thanks Dandity,

I have it set for 10 minutes and it seems to be staying on longer now.

Zaffer

Re: Re: Re: Re: My new Galaxy S24 Ultra display will not stay on

cwinkler — Mon, 29 Jul 2024 23:00:23 GMT

S24u on us cellular. Just dims and goes dark after 30 sec if I'm looking at it or not

Re: Re: Re: My new Galaxy S24 Ultra display will not stay on

cwinkler — Mon, 29 Jul 2024 23:01:17 GMT

I do wear glasses

Re: My new Galaxy S24 Ultra display will not stay on

edklong — Wed, 31 Jul 2024 03:47:28 GMT

I used to have that problem with my ancient 2019 Samsung Galaxy Note 9.

What works for me:
1. Reboot
2. Go to Settings
3. Search for "Screen Time Out"
4. My maximum is 10 minutes but I have a 2023 TracPhone for emergencies that has a maximum time out of 30 minutes
5. Choose an option

That should correct your issue of screen turning off quickly since it works in my old and in my new phone.

Hope that fixes it for you. It's awful when calling a business that needs you to punch in responses because it's scary you'll turn phone off by mistake.

Re: My new Galaxy S24 Ultra display will not stay on

user3NUOT6xVZZ — Wed, 31 Jul 2024 04:00:52 GMT

Thanks Edklong -- all good ideas!

Re: My new Galaxy S24 Ultra display will not stay on

userdgfuWVRSUU — Thu, 12 Sep 2024 00:50:14 GMT

I just updated to ui 6.1.1.. and upgraded to the nes messages.. I hate it. There are no categories tabs. Can I uninstall this ui 6.1.1 messages upgrade?