topic Re: Re: Unwanted Norton Scan pop ups in Galaxy S24

Unwanted Norton Scan pop ups

user3tGK5il8Fo — Mon, 12 Aug 2024 16:48:00 GMT

I'm getting unwanted Nortan virus scan pop-upson my new Samsungs24ultra phone. I do not have a Norton subscription and it appearsas a scam. It's starting I have viruses however I have the McAfee subscription that scans my device and it's clear. This Norton pop up comes randomly and frequently when I'm playing Words With Friends 2 that I have been playing for several years. I have disabled pop ups, attempted to block this site which is (logaudit.icu) to no avail. I have disabled Chrome and Samsung internet as well and it still pop up. How can I remove this permanently?

Re: Unwanted Norton Scan pop ups

LongHiker — Mon, 12 Aug 2024 16:59:20 GMT

@user3tGK5il8Fo In the app does it offer a chance to pay to opt out of ads?

Re: Re: Unwanted Norton Scan pop ups

user3tGK5il8Fo — Mon, 12 Aug 2024 17:08:19 GMT

I don't have the Norton app or subscription. These pop ups are randomly interrupting my game play while playing WWF2.

Re: Re: Unwanted Norton Scan pop ups

LongHiker — Mon, 12 Aug 2024 17:14:14 GMT

@user3tGK5il8Fo I understand that you don't have Norton installed. If you can, purchase the option in WWF2 to remove ads. Otherwise, a solution is to stop using that game.

Re: Unwanted Norton Scan pop ups

user3tGK5il8Fo — Mon, 12 Aug 2024 17:19:12 GMT

I've been playing this game for several years with ads. This is not an ad. This Norton interruption is coming from a Chrome or Samsung internet. The address is logaudit.icu. Maybe I will just factory erase my cell to see what happens. Thank you for your input.

Re: Unwanted Norton Scan pop ups

user3tGK5il8Fo — Mon, 12 Aug 2024 17:22:15 GMT

This Norton virus scan is acting as if it is scanning my device and states I have viruses and says to "renew" a subscription I don't have. I have done a safety scan and do not have any viruses, so per Google, this may be a malware attempt. I was trying to avoid factory erasing my cell phone.

Re: Unwanted Norton Scan pop ups

realaud — Mon, 12 Aug 2024 17:26:18 GMT

You've either got a piece of malware or it's an ad in a game app. You may have been playing your game with ads for years, but advertisers change, and those anti-virus ads are made to scare you into purchasing their software. You already have protection built into your phone. Go to safety & security settings and turn on app protection and run a scan. If it's actually malware, it will be gone, if it's just another advertisement it won't be and that's not on Samsung, that's on whatever game you are playing or whatever website you are visiting. If that's the case, you can feel free to ignore it. If it is popping up absent your using an app or visiting a website, then it is malware and you should enable the protection and leave it enabled. Samsung does not send pop up ads.

Re: Unwanted Norton Scan pop ups

LongHiker — Mon, 12 Aug 2024 17:35:50 GMT

@user3tGK5il8Fo This is just a fake scan. It is just a GIF in an ad trying to scare you into clicking something on that page.

Re: Re: Unwanted Norton Scan pop ups

bake1856 — Mon, 12 Aug 2024 18:42:03 GMT

This started happening to me a few days ago. It's address starts with "logaudit." I installed AVG thinking I had gotten a virus or something and it detects it as a malicious page, but I can't get it to stop popping up. Maybe we should contact WWF2 as it's the only app it's happening.

Re: Unwanted Norton Scan pop ups

bake1856 — Mon, 12 Aug 2024 18:54:02 GMT

This doesn't act like a normal ad in WWF2. It randomly pops up. Ads normally pop up at the end of a play. These interrupt play. My avg says it's a malicious page. I don't believe it's a samsung problem because, I have a pixel phone.

Re: Unwanted Norton Scan pop ups

meself — Mon, 12 Aug 2024 23:01:29 GMT

Would be the game cause the ads

Re: Unwanted Norton Scan pop ups

Members_kvPGeWO — Tue, 13 Aug 2024 00:07:12 GMT

Same problem here - Norton ads being generated by Words With Friends 2. Suspect it's rogue code in the game. These are not the usual ads shown after a game is complete.

Re: Re: Unwanted Norton Scan pop ups

meself — Tue, 13 Aug 2024 01:10:27 GMT

Ads or makware etc affect both brands the same

Re: Unwanted Norton Scan pop ups

Llbe — Tue, 13 Aug 2024 04:03:37 GMT

I have the same problem, and I bet thousands of other WWFs players do, too. It doesn't act like an ad. It opens tab after tab - dozens - warning you of viruses and trying to get you to click on a phishing link. The problem only occurs when using the WWF2 app. I, too, have run a virus scan on my phone, and it comes back negative. Would like to report the problem to WWF, but there doesn't seem to be a way. They are about to lose my patronage.

Re: Re: Unwanted Norton Scan pop ups

user3tGK5il8Fo — Tue, 13 Aug 2024 04:20:44 GMT

I hate that it's happening to multiple people, but I'm glad to know it's not just my issue. I will try to reach to Zynga who owns that gaming app, if they can't address it I will have to stop the app which I hate to bcuz I've been playing for about 15 years and will lose my progress.

Re: Unwanted Norton Scan pop ups

realaud — Tue, 13 Aug 2024 14:34:43 GMT

You can also use Good Lock's Nice Catch module to see which app is sending the ad. In the Nice Catch settings turn on "detect commercials".

Re: Unwanted Norton Scan pop ups

user3tGK5il8Fo — Wed, 14 Aug 2024 15:56:16 GMT

To all my issue appears to be resolved by Zynga owners of WWF2. I reached out to their customer support and advised of the Norton pop up issues, someone from their team reached back out and stated they reset my gaming app and told me to force stop and reopen the app and I have not received a pop up since. Additionally, they will be checking into the overall issue because I stated that it appears to happen to multiple people.

Re: Unwanted Norton Scan pop ups

scrammers — Tue, 20 Aug 2024 16:21:36 GMT

Unwanted Norton Scan pop ups

Re: Unwanted Norton Scan pop ups

sticj — Sat, 26 Apr 2025 14:55:51 GMT

How to block pop-up ads

Re: Unwanted Norton Scan pop ups

sticj — Sat, 26 Apr 2025 14:56:33 GMT

How do you block pop-up ads