topic Re: Re: Wi-Fi Calling in Galaxy S24

Unable to activate Wi-Fi Calling S24 Ultra

crazywitchlady — Wed, 21 Aug 2024 18:29:53 GMT

Unable to activate wifi calling at this time. Try again later. S24 Ultra I did power phone off. Restarted No luck. Any suggestions would be appreciated.

Re: Wi-Fi Calling

realaud — Sat, 17 Aug 2024 23:52:53 GMT

Wi-fi calling is provided by your carrier. I have T-Mobile, and in order to activate and use wi-fi calling, I had to have my E911 address set up. Your provider (if not T-Mobile) may require the same. In settings/connections/wi-fi calling tap the wi-fi calling text and make sure your emergency address is entered. If that does not work, then you will have to contact your carrier.

Re: Re: Wi-Fi Calling

crazywitchlady — Sun, 18 Aug 2024 00:18:30 GMT

@relaud I have Verizon. I did. Worked with technical support. We tried for quite some time. She sent a ticket to have this escalated. I just thought maybe I could try the community 🤔
Of course, it is a weekend 🙄
Thanks

Re: Re: Re: Wi-Fi Calling

realaud — Sun, 18 Aug 2024 00:38:00 GMT

I hope someone here has other suggestions for you. If there's a "crossed wire" in the phone's brain, a factory reset and backup restore may be required. Brace yourself for that possibility and make sure you have an extra backup of anything super important.

Re: Wi-Fi Calling

meself — Sun, 18 Aug 2024 01:39:59 GMT

Minus a network reset which they might if told you not sure I wouldn't expect much from the ticket I don't see a need to do a factory reset reset

Re: Wi-Fi Calling

realaud — Sun, 18 Aug 2024 11:44:38 GMT

@meself assuming no malfunction with the phone, wi-fi calling is a carrier provided feature, so escalating a support ticket would be of some help. If there is something in the phone blocking the activation, then a reset should clear it up. Resetting the networks might help but if that does not work, a factory reset may be the only option. One should always be prepared for that possibility. I would think doing a network re-set would have been one of the first suggestions tech support would have suggested.

Re: Re: Re: Re: Wi-Fi Calling

crazywitchlady — Sun, 18 Aug 2024 11:57:03 GMT

@mself, I already did a network reset. The factory reset was discussed. That may be my next step. I have an older samsung phone. I may transfer to that phone, do a factory reset. I always back up. Just to make sure, can you direct me to the steps for the factory reset steps? Thank 😊

Re: Re: Wi-Fi Calling

OldHippy13 — Sun, 18 Aug 2024 19:37:44 GMT

My new Galaxy S24 doesn't even show a wifi calling option. What's up with that?

Re: Re: Re: Wi-Fi Calling

realaud — Sun, 18 Aug 2024 19:39:24 GMT

It means your carrier does not support Wi-Fi calling. It only shows if your carrier supports it.

Re: Can't use Wi-Fi Calling

DeltaBravo94 — Mon, 19 Aug 2024 17:13:04 GMT

FWIW, here's what my S24 Ultra shows. I'm on T-Mobile, and yes, it required E911 info. I'd agree it's carrier dependent.

Re: Re: Re: Re: Wi-Fi Calling

crazywitchlady — Mon, 19 Aug 2024 17:42:21 GMT

I did a factory reset. Still did not help. Just got off the phone with tech support. We did find the wifi calling app, but unable to activate it. I am now back with Verizon since it is now on their end. IDK since they said it was active. I will update

Re: Re: Can't use Wi-Fi Calling

crazywitchlady — Mon, 19 Aug 2024 17:42:41 GMT

Yes

Re: Re: Re: Re: Re: Wi-Fi Calling

realaud — Mon, 19 Aug 2024 17:51:44 GMT

I know how frustrating that could be. Went for years without it and didnt miss it. But now that I've had it, I'd be very frustrated if it went away. I think there may be a way to link or forward a WhatsApp number to your line or vice versa, and that could be a wokaround untul you get it sorted. I dont use WhatsApp myself, so I'm not sure.

Re: Can't use Wi-Fi Calling

crazywitchlady — Wed, 21 Aug 2024 14:55:05 GMT

Update...Verizon sent me a brand new phone at no cost. We worked through all of the possibilities. He put an order in Sunday evening, and I received my phone on Monday. I must say, between Samsung and Verizon, they have been very helpful. My support agent through Verizon suggested I wait to start the process of activating my new phone until Thursday since he has the day off today. 😀
IMO, I could not ask for better service. Many kudos to Verizon.

Re: Re: Wi-Fi Calling

Samsung_NRCKGAL — Sun, 13 Oct 2024 17:40:22 GMT

Exactly. I think many people are assuming that the issue is turning the option on, which would be a carrier issue. When in fact the real issue is Wi-fi calling as well as real time text, video call, and enriched calling do not appear on some software versions of the galaxy s24.

Re: Re: Re: Re: Wi-Fi Calling

shushu22 — Mon, 11 Nov 2024 04:46:51 GMT

Incorrect! I had wifi calling on an older crappy phone with the same carrier, same SIM card, which I recently switched to S24 Ultra. The option does not even show up on the new phone.

Re: Re: Re: Re: Wi-Fi Calling

usermzeJaY3BsM — Mon, 11 Nov 2024 23:51:45 GMT

Actually @realaud is correct here. It does not matter if a previous phone that was of a lower quality had it or not, what matters is that your current carrier has your devices exact model number in its table for allowing this, if it is not, then the feature will be disabled and won't appear anywhere on the device, despite the fact that it IS fully compatible.

Re: Re: Wi-Fi Calling

usermzeJaY3BsM — Mon, 11 Nov 2024 23:54:17 GMT

The Wi-Fi Calling feature software comes standard with all Samsung devices. The Carrier determines if this is allowed to stay, or gets removed.

Re: Re: Re: Re: Re: Wi-Fi Calling

userjSFtBhJdml — Thu, 12 Dec 2024 22:15:08 GMT

I'm having the same issue. Did u get the issue fixed? This phone is useless to me without wifi calling.

Re: Unable to activate Wi-Fi Calling S24 Ultra

RickKimbrell — Mon, 27 Jan 2025 11:47:17 GMT

I just got a S24 Ultra unlocked Global version and nowhere in Settings is there a WiFi Calling option to turn on or off. Carrier is AT&T. Purchased phone from Amazon. Samsung customer service via text says since not US version they have no info to help me. Guy at AT&T store was no help. My account shows WiFi calling. Any ideas?