topic Re: Re: Re: Carrier configuration version in Galaxy S24

Carrier configuration version

Peedi80 — Wed, 18 Sep 2024 12:23:06 GMT

Is this why my wifi calling and Chat features in samsung messaging not working ? I called Verizon they told me my phone isn't compatible with wifi calling but I did have it with Verizon a week before the 6.1.1 update now I don't. If so how do I get the Carrier configuration version 0.0.0 to change would I have to flash the phone ?

Re: Carrier configuration version

realaud — Wed, 18 Sep 2024 13:53:16 GMT

Well, the rep at Verizon lied to you. If the S24 was not compatible with wi-fi calling everyone would have returned it. Samsung would not make a flagship that was incompatible with wi-fi calling. Call Verizon back and insist on talking with a tech support person (not customer service) who knows what they are talking about. saying the phone is incompatible is the equivalent of saying "I don't know what's wrong or how to fix it" in carrier-speak. It's easier to blame the phone than to own up and pass you along to someone who knows better. Did you blank out all the version numbers, or do they just not exist? If you blanked them out, why? No one can identify you by your software version numbers, and they may prove helpful to anyone trying to assist you.

Re: Re: Carrier configuration version

yamialex — Wed, 18 Sep 2024 15:13:21 GMT

There are some carriers that don't have Wi-Fi calling Verizon yes has it so yes in this case they do need to talk to someone in Verizon tech support to have it configured properly but keep in mind that are some carriers that do not have the option of Wi-Fi calling just because it is on a phone does not mean it has that capability because that is a carrier thing not a phone manufacturer thing

Re: Carrier configuration version

yamialex — Wed, 18 Sep 2024 15:13:43 GMT

Call Verizon back and say you want to speak to technical support and then tell them about the configuration there they should be able to help you configure it or send it update to the phone to configure it so Wi-Fi calling will work

Re: Re: Re: Carrier configuration version

realaud — Wed, 18 Sep 2024 15:14:19 GMT

I know that. But that was not the issue at hand

Re: Re: Carrier configuration version

Peedi80 — Wed, 18 Sep 2024 15:28:57 GMT

I've been dealing with them for 2 weeks couple days ago was in the phone with them 2 hrs did everything but factory reset , called samsung they said there's no need to do a factory reset . I agree. when I chat txt chat them yesterday they said my imei # isn't compatible with wifi calling. but wifi calling was an option before the 6.1.1 update after that is when that option disappeared. The reason I found out about the Carrier configuration version is a buddy of mines messes with phones does rooting and all that and he pointed that out to me and said that's my problem right there

Re: Re: Carrier configuration version

Peedi80 — Wed, 18 Sep 2024 15:34:50 GMT

I didn't blank anything out I didn't know anything about it till a friend mentioned it . everytime worked fine till I got the 6.1.1 update

Re: Re: Re: Carrier configuration version

realaud — Wed, 18 Sep 2024 15:46:32 GMT

Is the phone a Verizon version or locked to Verizon? May be time to switch carriers. I understand you are caught in the middle between the carrier saying it's not their fault and Samsung saying you don't need to factory reset, but the carrier gets the raw update and tweaks it for their network and distributes it. This makes it clearly a Verizon issue. I don't think a factory reset would help, but you never know -- it could put things back in order. You can then restore your backup.

Re: Re: Re: Carrier configuration version

realaud — Wed, 18 Sep 2024 15:38:23 GMT

You should see something like this. All software versions should be populated.

Re: Re: Re: Re: Carrier configuration version

Peedi80 — Wed, 18 Sep 2024 15:39:07 GMT

it was Tmobile I switched to verizon on labor day they had to do an Esim because the physical sim wouldn't work then I received the update on Tuesday the 10th it knock out the Esim everything worked with Esim then after update the esim stopped working needed a physical sim that's when I noticed wifi calling was no longer an option

Re: Re: Re: Re: Re: Carrier configuration version

realaud — Wed, 18 Sep 2024 15:48:07 GMT

It sounds as if even though T-Mobile unlocked it, it doesnt seem Verizon correctly reprovisioned it. There may be some vestige of T-Mobile's wifi calling that's blocking Verizon's.
At this point, though, you don't have very much to lose by doing a reset--it's either going to clear it up or it will remain the same.

I still believe the ball is in Verizon's court to fix, since they issued the update that broke it

Re: Re: Re: Carrier configuration version

yamialex — Wed, 18 Sep 2024 16:08:24 GMT

That is straight up a lie if it was configured and working fine up until the update then it is a compatible device and Verizon needs to fix it it is a their fault

Re: Re: Re: Re: Re: Re: Carrier configuration version

yamialex — Wed, 18 Sep 2024 16:09:20 GMT

Well if the device was locked to Verizon and then unlocked Verizon should have unlocked it they're unlocked policy states after 60 days of service the phone is automatically unlocked so it should have been unlocked to begin with so Verizon needs to fix what they did wrong so it can be used elsewhere

Re: Re: Re: Re: Re: Re: Carrier configuration version

realaud — Wed, 18 Sep 2024 17:29:35 GMT

Again, learn how to read. They said the phone had been locked to T-Mobile.

Re: Re: Re: Re: Carrier configuration version

Peedi80 — Wed, 18 Sep 2024 18:11:30 GMT

mines says all that i just blocked out all the other stuff idk if that stuff be shared and only left the Carrier configuration version as you see yours says 4.000 and mines 0.0.0

Re: Re: Re: Re: Carrier configuration version

realaud — Wed, 18 Sep 2024 18:33:48 GMT

I also have T-Mobile, not Verizon, but I agree, that doesn't look like a legit version nbr

Re: Re: Re: Re: Carrier configuration version

Peedi80 — Wed, 18 Sep 2024 23:38:42 GMT

UPDATE!! Verizon told me to buy their phone . I had a buddy flash my phone and it's working

Re: Re: Re: Re: Re: Carrier configuration version

yamialex — Wed, 18 Sep 2024 23:31:09 GMT

Of course Verizon is telling you to buy their specific phone if your phone was unlocked to begin with I don't understand why it wasn't configured right cuz usually the SIM card does the configuration but okay lazy Verizon glad you found a solution

Re: Re: Re: Re: Carrier configuration version

realaud — Thu, 19 Sep 2024 14:49:51 GMT

Just FYI (I know your issue is solved) None of the information contained in all those version numbers can personally identify you, so it's best to include them as they could prove helpful to the helpers.

Re: Re: Re: Re: Carrier configuration version

realaud — Thu, 19 Sep 2024 14:51:01 GMT

Verizon really hates for people to have unlocked phones or phones from another carrier.