topic Re: Gallery app crash in Galaxy S24

Samsung gallery app crashing

ssimon127 — Sat, 21 Sep 2024 15:03:05 GMT

Samsung gallery app won't open and keeps crashing. I have cleared cache and data. It did nothing. Just started.

Samsung Gallery wont open?

Russell415 — Sat, 21 Sep 2024 21:50:19 GMT

Ingotbthe recent update, and since then when I open my gallery to look at photos it crashes and closes. But it also doesn't give me an error, it just closes. I have cleared cache, data, and soft reset. Any ideas? We just had a baby and I'd like to be able to send some of these photoa.

Re: Samsung Gallery wont open?

LongHiker — Sat, 21 Sep 2024 22:08:08 GMT

@Russell415 How much free storage does your device have?

Re: Samsung Gallery wont open?

justtryingtohelp — Sat, 21 Sep 2024 22:30:19 GMT

You're the second person today that I've seen post about this. Odd. I have an s24 plus and no problems with mine at all. And congrats on your new baby 😃

Re: Samsung gallery app crashing

barefootmomma — Sun, 22 Sep 2024 00:02:52 GMT

This is happening to me, too! I updated it to 6.1.1 and now the gallery won't open, and most of the time, the camera app won't open either.

Re: Samsung Gallery wont open?

mgoody1 — Sun, 22 Sep 2024 02:07:56 GMT

Mine is doing the same thing, immediately closing out. I thought it was just me. I can't even load in to change a wallpaper.

Re: Re: Samsung Gallery wont open?

Russell415 — Sun, 22 Sep 2024 05:03:37 GMT

163GB available

Re: Re: Samsung gallery app crashing

ssimon127 — Sun, 22 Sep 2024 19:26:26 GMT

So, I fixed it. I have sync on so everything syncs between my Samsung devices. I just chose "free up phone space" under gallery sync settings and it cleared the issue.

Re: Re: Re: Samsung gallery app crashing

barefootmomma — Sun, 22 Sep 2024 19:44:45 GMT

I can't find the "free up phone space" or gallery sync setting, haha. Is it in the gallery app settings page or somewhere else in settings?

Re: Re: Re: Re: Samsung gallery app crashing

ssimon127 — Sun, 22 Sep 2024 19:45:22 GMT

Yup, should be the first thing you see when you go to gallery settings

Re: Re: Re: Re: Re: Samsung gallery app crashing

ssimon127 — Sun, 22 Sep 2024 19:46:04 GMT

Sorry, "sync with one drive" first then you'll see it

Re: Re: Re: Re: Re: Re: Samsung gallery app crashing

barefootmomma — Sun, 22 Sep 2024 20:07:26 GMT

Bummer, I tried that, and it still crashes. Glad it worked for you!

Re: Re: Re: Re: Re: Re: Re: Samsung gallery app crashing

ssimon127 — Sun, 22 Sep 2024 20:08:52 GMT

Now that you tried that. Try clearing the cache and data and force stop the app. See if that does anything.

Re: Re: Re: Re: Re: Re: Re: Re: Samsung gallery app crashing

barefootmomma — Sun, 22 Sep 2024 21:45:56 GMT

Well, the data wouldn't clear through settings, so I finally went through files and deleted everything out of the camera and images folders. Now it finally opens 🤦‍♀️

Thanks for the help!

Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung gallery app crashing

ssimon127 — Sun, 22 Sep 2024 21:56:34 GMT

Oh man I hope you had it all backed up 😬

Re: Re: Re: Re: Re: Re: Re: Re: Re: Re: Samsung gallery app crashing

barefootmomma — Sun, 22 Sep 2024 21:57:29 GMT

I did, thank God

Re: Samsung Gallery wont open?

FiveWeenies — Mon, 23 Sep 2024 02:34:22 GMT

Mine also just stopped opening. Maybe it's an issue with the update?

Re: Samsung Gallery wont open?

RichardBernardHolden — Mon, 23 Sep 2024 18:04:58 GMT

Mines not having any issues, I'm on a base model Galaxy S24

Re: Samsung Gallery wont open?

Montana406 — Tue, 24 Sep 2024 12:00:55 GMT

Same issue with S22 Ultra. I have tried all suggestions so far.

Re: Samsung Gallery wont open?

user0c1kXVGF4K — Wed, 25 Sep 2024 00:01:07 GMT

So what do we do? I'm so frustrated!