topic Re: Just update my s24 to the new UI version and now i cannot connect to a net.. in Galaxy S24

Cannot connect to a network.

Matt43434 — Mon, 18 Nov 2024 15:52:30 GMT

I've just updated my S24 Ultra this afternoon to UI 6.1.1 and since its updated i cannot connect to a network(States no service), i've taken the sim out and put in my partners phone and it works fine with out issue so its not the sim and my s24 was working this morning.

I've reset the network settings, reset the phone and everything short of a full factory reset as i don't want to lose my data, has any one else experiences this and has a fix?

Re: Just update my s24 to the new UI version and now i cannot connect to a network.

LongHiker — Wed, 06 Nov 2024 18:17:58 GMT

@Matt43434 Is it the cellular data network that you can't connect to? Voice and data or just data?

Check phone settings -> Connections -> Mobile networks and ensure that Mobile data is enabled.

Re: Just update my s24 to the new UI version and now i cannot connect to a network.

Matt43434 — Wed, 06 Nov 2024 22:35:17 GMT

Yes thats celluar data network, both voice and mobile data. both are currently showing as on. But it still says "No service"

Re: Just update my s24 to the new UI version and now i cannot connect to a network.

Matt43434 — Wed, 06 Nov 2024 22:36:52 GMT

Just clarify my previous post, even though it says they are on in the settings im still not getting any Cellular or data it just says "No Service"

Re: Just update my s24 to the new UI version and now i cannot connect to a net..

RichardBernardHolden — Wed, 06 Nov 2024 23:20:30 GMT

Might be your actual carrier, i use Xfinity Mobile and still have service even after the updates

Re: Re: Just update my s24 to the new UI version and now i cannot connect to a..

Starchaser — Thu, 07 Nov 2024 01:20:06 GMT

May be dumb question, but have you checked that airplane mode is turned off?

Re: Just update my s24 to the new UI version and now i cannot connect to a net..

MR973 — Thu, 07 Nov 2024 01:25:52 GMT

Wipe cache reboot

Re: Just update my s24 to the new UI version and now i cannot connect to a net..

neilth — Thu, 07 Nov 2024 02:45:08 GMT

Take your phone to your carrier. They are responsible for your phone's connectivity.

Re: Just update my s24 to the new UI version and now i cannot connect to a network.

SamsungModerator1 — Thu, 07 Nov 2024 16:07:42 GMT

Hello, I understand your concerns with not being able to connect to your mobile network and I will be more than happy to assist.

Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings.

Here is a link to a troubleshooting guide to assist:

http://www.samsung.com/us/support/troubleshooting/TSG01212956/

If you continue to lose your mobile network connection or if it continues to disconnect, please visit a Samsung walk-in service center or you can schedule a repair service online.

We also recommend submitting an error report by going to the Samsung Members app > Get help > Send feedback > Error reports

Re: Just update my s24 to the new UI version and now i cannot connect to a net..

Omega302 — Mon, 18 Nov 2024 15:18:23 GMT

Same issue since update Tmobile carrier..... went to Europe and Asia same issues