topic Re: Re: Strange? in Galaxy S24

Administrative account/security system issue

m0ns73r123 — Wed, 04 Dec 2024 00:39:35 GMT

I have all sorts of Samsung products from TV to phone. Think I will buy a fridge from your company as well. Just one thing has been keeping me back from this. A administrative issue that has been stalking my family for years. It seems to be targeting my Samsung products as the security system for Samsung is unable to detect this virus that a administrative account has put on my router and account. They have blocked every function that Samsung has and they are about to cost Samsung up to or even more than 10000 dollars. This person has administrative account permission and has been taking control of my Samsung systems for 5 years without knox even knowing about it. Talk about brazen. They don't even care about the security set in place for Samsung. They have just bypassed it and has continued to mess with my electronics. Samsung has a lot of great stuff but if they let the administrative people stalk and harassing the client then maybe I shouldn't buy Samsung products. It's a problem that could easily be fixed but nobody seems to want my 10000 making my house and smart house with all Samsung products. Maybe I should look into LG or something else. I just hope i didn't waste money and time on Samsung products when knox can't catch a single virus and detect inappropriate behavior in its own technical support department. I have attempted to fix it with technical support and they don't see anything wrong. But I have at least 3 bot virus on my Samsung account controlling the signin and stopping us from using the TV functionality. Going as far as to break the product themselves. Any other Samsung consumers have this kind of issue with the security system for Samsung? Or is it just me? Let me know and comment back. Maybe we can get something done about what we have been subjected to for years.

Re: Strange?

mermaidcaviar — Sun, 01 Dec 2024 15:42:46 GMT

what specifically are you blocked from? if you send feedback to Google, maybe they or perhaps Samsung can read your logs and sort out your issues. sorry you are going through that. revoke permissions granted to apps that have all permissions, reduce your apps, and does it change when you're on wifi versus data? what tv? a physical one or the app?

Re: Strange?

realaud — Sun, 01 Dec 2024 15:49:10 GMT

If things are blocked at your router level, then someone got into your router, and it is not the fault of Samsung. It's either on your ISP end, or someone with access to your home network visited a shady site at some point over the years that allowed access. I suggest either factory resetting your router and changing the SSID and password, as well as the administrator password for the router setup, or getting a new router. This has been going on for years, and you believe it's a Samsung issue, yet you still keep and buy Samsung products? Also, you are addressing this issue to the wrong audience. If you want to make your issue/dissatisfaction known to Samsung, you have to contact them directly, not on a user forum.

Re: Re: Strange?

m0ns73r123 — Sun, 01 Dec 2024 16:24:53 GMT

I don't believe that Samsung products has anything to do with it. I am just curious about the years of Samsung products I have bought and how easy it has been for someone to exploit the knox security system and the updates that Samsung put out are being blocked or not even showing up in remote connection in the past has found any problems with the security system. It's like the person has permission or something like that. I don't blame Samsung products at all. They have blocked every products as of yet. I am just curious about it all. I'm not a big tech guy I just love 4k games on a Samsung 8k TV. Samsung products are about the best TV and appliances you can get. Just wondering who's the vendors truly in control. I hope it's Samsung and not a stranger. That's truly frightening. Please pray for my family and home because we are not a tech savvy family we just like Samsung products.

Re: Re: Strange?

m0ns73r123 — Sun, 01 Dec 2024 16:31:23 GMT

I have tons of strange codes and errors always popping up on my Samsung TV and Phones but I don't even understand any of that stuff. I don't even know how they can do something like this undetectable for years. Hey they just must have had some kind of access to something. I don't know. But I am having a hard time setting up my smart home because of it. Even adt has missed it. So Samsung is just fine with me and my family home so I am just not wanting to put alot more money on the smart products if they just don't work right. Imagine something bad on the family hub or something like that. I would be embarrassed my kids see something like that. Is it worth it you know

Re: Re: Strange?

realaud — Sun, 01 Dec 2024 16:37:40 GMT

That's a problem with your router security. Knox won't detect anything within your router; only whats on your device. If your router is supplied by your ISP, then they usually have security and you should be taking up the issue with them. If you provided your own router you are own your own fir security, unless your ISP has security throughout the network. I will, however tell you that many router invasions happen with open game ports, and tech savvy gamers can sneak in while you are playing. Other hackers just look to exploit open router ports.

In this technological age, you don't have to be a master of tech savvy, but you should at least make it a point to know about the technology you use so that you can take preventative measures, rather than try to remediate after the fact. Also, being knowledgeable about the tech will help you remediate if you become compromised.

Re: Re: Re: Strange?

m0ns73r123 — Sun, 01 Dec 2024 16:33:59 GMT

Led 8k 65in Samsung smart TV I love the picture but it flickering during game play has made it impossible to play sometimes. I probably got it hooked up wrong but I don't know much about the stuff at all.

Re: Re: Re: Strange?

mermaidcaviar — Sun, 01 Dec 2024 16:34:26 GMT

okay i will, that's why i come here to learn. hopefully another member will respond with a solution or advice. 🙏

Re: Re: Re: Strange?

m0ns73r123 — Sun, 01 Dec 2024 16:38:59 GMT

Darn, I don't even know anything about the router stuff at all and I just let the adt guys set it up. I'm going to have to get ahold of some kind of it place for help. This sounds very scary if someone else has been creeping around in our house and accounts. Thank you for letting us know that this is not normal and we have been dealing with a bigger situation than I thought. Does anyone know what kind of company could help residential addresses?

Re: Re: Re: Re: Strange?

m0ns73r123 — Sun, 01 Dec 2024 16:39:57 GMT

Thanks for your support, the family really needs it.❤🙏

Re: Re: Re: Re: Strange?

mermaidcaviar — Sun, 01 Dec 2024 16:42:42 GMT

yes i know a member who would know I'll ask

Re: Re: Re: Re: Re: Strange?

mermaidcaviar — Sun, 01 Dec 2024 16:45:27 GMT

does your router/modem have an app usually In find answers on the manufacturer forum or app.

Re: Re: Re: Re: Re: Re: Strange?

m0ns73r123 — Sun, 01 Dec 2024 16:46:52 GMT

I love the members app because I have been able to reach other people and get help. Samsung is a great product and I think I will buy the fridge and the stove lol

Re: Re: Re: Re: Strange?

mermaidcaviar — Sun, 01 Dec 2024 16:48:54 GMT

what's the console can you try other games, maybe the game needs to be updated too many sprites or images. not really sure just guessing.

Re: Re: Re: Re: Re: Re: Re: Strange?

mermaidcaviar — Sun, 01 Dec 2024 16:49:21 GMT

okay 😂

Re: Re: Re: Strange?

realaud — Sun, 01 Dec 2024 16:53:57 GMT

If ADT set it up, and you are paying for a service, they should be able to help you reset the router. You may have to pay a security expert to help untangle what's going on and to set you up so you are secure. It may mean resetting all your devices as well (if someone got into your router through an exploit, they could also infect your phones through the network), and resetting your account passwords.

As for finding an expert, you can search online for local people/companies in your area, just check reviews and make sure they are trustworthy.

Re: Re: Re: Re: Strange?

m0ns73r123 — Sun, 01 Dec 2024 17:13:03 GMT

Thanks for that info and I am going to listen to each and every one. It's all great advice and I am very grateful. 🙏

Re: Strange?

LongHiker — Sun, 01 Dec 2024 17:22:50 GMT

@m0ns73r123 Sounds like the issue is that someone accessed your router and someone could have access to your Google or Samsung accounts.

Routers are typically setup by the provider and left with the default password to access the settings. The user should always change this password to a secure, unrecognizable password. If the user doesn't do this, they open their router to be accessed and the settings modified.

Account access, like Google and Samsung, is typically compromised by the user when they click on random links in email, text, or web site or when they visit sketchy sites. Then they inadvertently respond to a false request for credentials.

Re: Re: Strange?

m0ns73r123 — Tue, 03 Dec 2024 16:00:20 GMT

I believe that is the issue and I have no real way to tell how much they have control of and Samsung has great stuff with good amenities and options but if i am this comprised on my accounts and my anti-virus programs are not picking it up so I have to probably call professional it person so I can get help from this person. I thank you for your response and I appreciate all the help from Samsung member. Samsung products rock and I couldn't be happier using the product.