topic Re: Re: Solution for locked network in Galaxy S24

Solution for locked network

Woodyyy — Mon, 23 Dec 2024 16:41:00 GMT

I got a phone(Galaxy s24), apparently it's locked to tmobile. I was wondering since I'm already a tmobile customer with a phone that's unlocked (Galaxy s10e) if tmobile would unlock so I can put my sim in the new phone.

Re: Solution for locked network

Srb79 — Mon, 23 Dec 2024 17:49:37 GMT

If it is locked to T-MOBILE and you already have T-MOBILE sim card, you should be able to just place sim from old phone to new. It should work.

Re: Solution for locked network

GaryB82 — Mon, 23 Dec 2024 17:52:12 GMT

I don’t see a issue with having your sim transferred to your new S24 just contact T-mobile once you put the sim in the new phone to make sure it transferred over properly

Re: Solution for locked network

realaud — Mon, 23 Dec 2024 18:39:05 GMT

Locked to a carrier only means that you can't put another carrier's SIM in while it's still locked. You are not, however, prevented from using a SIM from the carrier it's locked to. You may get a text from T-Mobile to confirm it's you who transferred the SIM.

Re: Solution for locked network

Woodyyy — Mon, 23 Dec 2024 20:26:03 GMT

It appears the device is experiencing intermittent connectivity to the network provider. Upon attempting to switch SIM cards, I am presented with an indication that the network is locked. Furthermore, I have observed that the previously removed eSIM continues to be displayed within the device's settings.

Re: Solution for locked network

GaryB82 — Mon, 23 Dec 2024 20:28:16 GMT

I would suggest contacting T-Mobile they may need to add the new phone to your account

Re: Re: Solution for locked network

Woodyyy — Mon, 23 Dec 2024 20:30:04 GMT

Do you think I'll have to end up paying for the phone too?

Re: Re: Solution for locked network

GaryB82 — Mon, 23 Dec 2024 20:35:42 GMT

What do you mean "pay for the phone"? Didn't you already purchase the phone and pay for it

Re: Re: Solution for locked network

Woodyyy — Mon, 23 Dec 2024 20:35:49 GMT

I have a strong inclination that the prior owner's failure to settle their account is the root cause of the problems I'm experiencing.

Re: Re: Solution for locked network

GaryB82 — Mon, 23 Dec 2024 20:38:30 GMT

That would cause the issue I would contact T-mobile and have them check to see if the phone still has a payment and if it does return it to who you purchased it from

Re: Solution for locked network

Woodyyy — Mon, 23 Dec 2024 20:38:54 GMT

When I check the lock status of the device, this is what I get

Re: Solution for locked network

GaryB82 — Mon, 23 Dec 2024 20:42:03 GMT

I'm not sure you would need to contact T-Mobile since that says it was unlocked from 9-8 to 10-8-24 and can't be perm unlocked so I'm not sure

Re: Solution for locked network

meself — Tue, 24 Dec 2024 01:51:35 GMT

Have you checked the imei

Re: Re: Solution for locked network

Woodyyy — Tue, 24 Dec 2024 02:32:12 GMT

This

Re: Solution for locked network

Boosy — Tue, 24 Dec 2024 15:05:20 GMT

I think you will still need to call and activate this device with T-mobile. Only then can you use it use it on their network. To permanently unlock it, you must have it as an active line on T-mobile for at least 40 days.
I know this because I am waiting for T-mobile to unlock my device (tab s10+) and was told it dad to be activated on their network for 40 days. Also, they may require proof of purchase of the device. I hope this helps.

Re: Re: Solution for locked network

Woodyyy — Tue, 24 Dec 2024 15:14:45 GMT

I've been a tmobile customer for almost 10 years now with several paid off devices.

Re: Solution for locked network

Eriearea51 — Wed, 25 Dec 2024 09:09:43 GMT

I do believe Congress passed a law after 6 months all phone companies have to unlock the phone. So just try to keep it active for 6 months, which usually is the standard anyway. After 6 months of active, ask them to unlock it.

Re: Re: Solution for locked network

Woodyyy — Wed, 25 Dec 2024 09:21:45 GMT

The phone was purchased in January 2024 and ended either September or October (can't remember what the represenative said) Based on my conversation with a rep, it appears the company may not adhere to this rule without external pressure. I have been advised to obtain a refund for the current device from original seller and utilize those funds towards the purchase of a new model. 😂

Re: Solution for locked network

realaud — Wed, 25 Dec 2024 15:29:30 GMT

The way I read that is that it was temporarily unlocked (for whatever reason) and is not *currently* eligible for permanent unlock. May be ineligible because it has not been active on T-Mobile for the required period of time or because of unpaid fees. In any case, T-Mobile would have to be contacted.