topic Re: Hearing Aid LE Audio in Galaxy S24

Hearing Aid LE Audio not working after January software update

WeezyLizard — Wed, 15 Jan 2025 00:51:24 GMT

Updated my S24U yesterday with January's software update and today my LE Audio for my Oticon Hearing Aids will not work. No audio is streaming with LE Audio turned on, and works with it turned off. Anyone else have this issue or have a solution?

Re: Hearing Aid LE Audio

mermaidcaviar — Fri, 10 Jan 2025 19:18:19 GMT

Can you check the oticon app if they have one to see if they are compatible and your settings are correct? LE means low energy and is a new form of Bluetooth. I would repair the hearing aids. What app are you using when you can't hear anything? Just see it will work with YouTube or Spotify or some other audio maybe even try asking Bixby. My audio wouldn't play on my is windows 10 I needed a new driver

Re: Hearing Aid LE Audio

WeezyLizard — Fri, 10 Jan 2025 19:27:10 GMT

It's definitely not the hearing aids. They're brand new, only a few weeks old. This worked just fine prior to Samsungs software update. It's any app that I can stream from, Spotify, YouTube, Amazon music, etc.

Re: Hearing Aid LE Audio

KryptykAngel — Sat, 11 Jan 2025 06:18:02 GMT

This exact same thing just happened to me. My phone applied the January security update and after it restarted my Oticon Intents will no longer receive audio using LE, but will work with LE turned off (albeit with lousy sound quality).

Tried connecting my wife's earbuds which also have an option to use LE or not. With LE on, they get nothing. With it off, they get lousy sound.

EDIT: Just to clarify, my wife's earbuds which had the same issue are NOT Oticon. They're not even hearing aids. They're Sony ear buds.

Re: Hearing Aid LE Audio

WeezyLizard — Sat, 11 Jan 2025 01:37:35 GMT

Same here, tried everything just like you. Hopefully they'll come out with a patch soon!

Re: Re: Hearing Aid LE Audio

mermaidcaviar — Sat, 11 Jan 2025 01:52:39 GMT

The update made my Samsung A54 bad. I usually have to turn the Dolby icon and equalizer on and off for my JBL headphones to kick in as the audio fades. Hope yours gets fixed. 😊

Re: Hearing Aid LE Audio

realaud — Sat, 11 Jan 2025 03:59:08 GMT

Sounds like sn Oticon issue. You would have to contact them to see if they have plans to make them compatible.

Re: Hearing Aid LE Audio

KryptykAngel — Sat, 11 Jan 2025 06:13:42 GMT

It's definitely not Oticon specific, or even hearing aid specific. It seems to be affecting many different types of audio devices that use bluetooth LE, regardless of type or brand.

And I can confirm that all of these devices were fully compatible and working flawlessly prior to installing samsungs January 1 security update.

Re: Hearing Aid LE Audio

KryptykAngel — Mon, 13 Jan 2025 00:57:58 GMT

The only solution I was able to find was to downgrade back to the previous firmware. I don't advise it unless you know what you're doing and are prepared to lose everything on your device and possibly risk breaking it.

However, I rely on my ability to use my hearing aids connected to my phone, and I'd already tried everything else. So for me the risk was worth it--and it did solve the problem.

Re: Hearing Aid LE Audio not working after January software update

SamsungModerator1 — Thu, 16 Jan 2025 17:56:21 GMT

Hello WeezyLizard, Thank you for being part of the Community. Thank you for your post, our product support team have been able to recreate similar symptoms with the LE audio feature.

A future update is coming that should resolve this matter, we recommend making sure you keep the latest software update and if you have software symptoms such as this in the future one way to help us resolve in a quicker method is to submit an error report. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692