https://us.community.samsung.com/t5/Galaxy-S24/Official-Galaxy-S24-S24-amp-S24-Ultra-Shipping-and-Feedback/m-p/2795133#M7086 <SPAN>I reserved, and then ordered, the S24 Ultra right after the Live Unpacked (as quickly as I could due to Samsung's site barely working). I was supposed to receive it on 1/31. I then was notified I would get it early (cool).</SPAN><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN>Then on the 27th I get a message in the app saying my shipment was delayed. On the 30th I contacted Samsung to see what was going on as I still had no estimated delivery date. UPS tracking shows they never even received the shipment.&nbsp;</SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN>Samsung support tells me that they definitely shipped it and UPS has it and is the cause of the delay. So I contact UPS. UPS is adamant that they never received the package. They said it may have been lost since I told them I spoke to Samsung and they promised me they shipped it. Couldn't fill out a claim though because UPS says they never received it in their tracking.&nbsp;</SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN>I call Samsung back and show them the chat log. The new rep tells me that actually my order has not shipped out and is still at the warehouse. This is due to "high demand". They still can't tell me when it will ship and just to wait.&nbsp;</SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN>I then get an email from Samsung on 1/31, release day,&nbsp;saying that the reason my shipment is delayed is because of UPS and that it should resolve itself in a few days.&nbsp;</SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN>So who is lying to me? Rep 1, UPS, and the email I just got, or Rep 2? Where is my stuff? At the warehouse? With UPS?Lost? Who knows!&nbsp;</SPAN></DIV><DIV><SPAN><BR /></SPAN></DIV><DIV><SPAN>Terrible customer service to a loyal customer who spends thousands a year on Samsung products. And no accountability or anyone to complain to and no way to get real help.&nbsp;</SPAN></DIV> Wed, 31 Jan 2024 19:07:49 GMT Purple_Pilgrim 2024-01-31T19:07:49Z