topic Re: New phone storage issue (storage nearly full?) in Galaxy S24

New phone storage issue (storage nearly full?)

Members_tVHyi2C — Wed, 14 Aug 2024 14:30:34 GMT

I have a brand new Galaxy s24 with 128 GB of storage. I've had this phone a week and last night a pop-up late on my screen that said low storage warning. When I look in the settings, it says 100 of 128 gigs used. System apps show 16 gigs used. I have 104 apps on my phone and when I did the math on them it didn't come close to the balance of 112 gigs. When I got the phone, it did update three successive updates could this be causing a problem? I would be grateful for any help. Thanks in advance

Re: New phone storage issue

GaryB82 — Tue, 13 Aug 2024 11:36:56 GMT

Open phone settings and go to device care
Click on storage
Click Show more
And post a Screenshot of what it says

Re: New phone storage issue

Members_tVHyi2C — Tue, 13 Aug 2024 12:02:27 GMT

Re: New phone storage issue

GaryB82 — Tue, 13 Aug 2024 12:18:46 GMT

That would be correct you are running out of storage since you have 104GB of apps on your phone you would need to uninstall some the apps they all use more storage then what they say they use for cache and data.

Open phone settings and go to apps and then click on each one they will list storage inside of the app I have one that says 150mb but when i click on the app it shows 246mb

Re: New phone storage issue

Members_tVHyi2C — Tue, 13 Aug 2024 12:38:21 GMT

Why is this problem on this phone? I have no videos no photographs or anything of the like on this phone and I didn't have this problem with my Motorola. Even my previous Samsung Galaxy s20 Fe shows I've only used 100 gigs and I have the same apps on that phone.

Re: New phone storage issue

GaryB82 — Tue, 13 Aug 2024 12:47:24 GMT

Don't know why you wasn't getting the low storage notifications on your other devices. Too solve the problem you would need to uninstall some apps and the warning will go away until you reach the level that the notification will show up again. Its always recommended to go with a higher storage option on phones instead of the 128gb version since its storage is always taken with apps and stuff I always recommend the 256 or 512GB versions to make sure you have enough storage for future apps and other downloads

Re: Re: New phone storage issue

Ryan891 — Tue, 13 Aug 2024 12:47:48 GMT

Select the arrow next to "Apps", it will show which apps specifically are using the storage

Re: Re: New phone storage issue

Members_tVHyi2C — Tue, 13 Aug 2024 13:08:29 GMT

I did that. System apps show 16.1 gigs. Downloaded apps only total 30 gigs. I added them three times. Even if you double that for cash files and data, I should be nowhere near 128 gigs. I've never had this problem with any of my phones and I usually buy mid-ranges.

Re: New phone storage issue

Members_tVHyi2C — Tue, 13 Aug 2024 13:11:39 GMT

Again, I have a Samsung Galaxy s20 Fe with 128 gigs. I have the same apps downloaded on that phone and I haven't even used 100 gigs total on that phone. If I can't figure it out by Saturday I guess I'll just return the phone and get something different. Thank you.

Re: Re: Re: New phone storage issue

Ryan891 — Tue, 13 Aug 2024 14:45:33 GMT

Once you opened the apps screen, did you sort them by size so that the largest apps would show at the top?

Re: New phone storage issue

Members_LAyeZ5 — Tue, 13 Aug 2024 17:51:11 GMT

I would check all your apps and take a look at the ones that are taking up all the space. Many apps will download gigs of cache like FB, IG or Google Maps.

Re: Re: Re: New phone storage issue

Members_tVHyi2C — Tue, 13 Aug 2024 18:02:32 GMT

Yes I did. I fly a drone and my drone app was showing 89 gigs used. I don't know why it showed that but I deleted the app and reinstalled it and the app now shows it's let's than 1 gig. Thank you for your input.

Re: New phone storage issue

usermzeJaY3BsM — Tue, 13 Aug 2024 18:29:09 GMT

You keep making it sound like the phone is the cause of your issue. It is not. You chose the lowest storage possible for this device, then claim you always buy mid-range, 256GB would be closer to mid range on an S24. Your drone app probably took so much space due to recording videos and pictures, ones that got deleted when you removed the app.

This storage 101, you can't fit 2TB of data into a 128GB device.

Re: New phone storage issue

Members_tVHyi2C — Tue, 13 Aug 2024 18:39:06 GMT

I found the issue. There was an app that was reading 89 gigs used in I deleted the app and redownloaded the app. It now reads just over a gig like it should. Maybe it was the app, maybe it was the phone. But what I do know is I did not have this trouble with this app on my last phone. And there were no videos or photos saved to this device in that app or anywhere else. I checked that. I don't keep video or photos on the device. I've never had this problem with a 128 gig device because I just don't use the space. Thanks.

Re: Re: Re: Re: New phone storage issue

Ryan891 — Tue, 13 Aug 2024 18:50:46 GMT

I'm glad you got it sorted out. Happy to help

Re: Re: New phone storage issue

joeldf — Tue, 13 Aug 2024 22:25:00 GMT

Are you the same one who posted over on Android Central?

Glad you found the culprit. However, you probably didn't need to totally delete the app.

Go to "Settings" > "Apps" > find your drone app. Tap "Storage" and you'll see how much space the app takes up, how much "Data" it has, and how much is in the "Cache". My guess is that the cache is high. It's easy enough to delete both using the icons right at the bottom of that screen. Deleting the cache is easiest, and won't effect anything. Deleting the data is a separate function, but can also reset the app to "as installed" condition. Similar to delete and reinstall. But without actually deleting it. Apps that need sign-in credentials would loose those credentials and you'd have to sign in again.

Re: New phone storage issue

Danny6701 — Fri, 24 Jan 2025 17:20:37 GMT

I have an issue with storage too...... I apparently have 214gb which is allocated to "other files" - a tab whichni cannot click on from this menu to investigate- any idea how to resolve this?

Re: New phone storage issue

Danny6701 — Fri, 24 Jan 2025 17:21:52 GMT

Re: New phone storage issue (storage nearly full?)

userNta0zRAdoU — Sat, 01 Feb 2025 04:20:15 GMT

I regret getting the s24 ultra. I miss my note 20 ultra with the 1tb SD. I will no longer be a Samsung customer after this s24 breaks or I upgrade.

Re: New phone storage issue (storage nearly full?)

Satyricon64 — Thu, 19 Jun 2025 23:55:38 GMT

Me too, it has rendered my phone unusable. It's just a squawking alarm that I can not stop long enough to access my phone settings.