topic Re: Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ult.. in Galaxy S24

Will Factory Resetting from Settings remove my eSIM profile on S24 Ultra?

Cole51 — Fri, 14 Feb 2025 18:49:42 GMT

I had a three and a half excursion yesterday with Verizon yesterday to get my eSIM profile setup on my S24 Ultra where they finally were able to install it remotely through wifi. During this I had to skim through the initial setup without paying much attention and would like to factory reset through settings to get the chance to take my time during the initial setup. Through my research I've found conflicting accounts of whether this will remove my eSIM profile, which I'd really like to avoid doing again considering the issues Verizon Support had with getting my new phone activated. I've seen some things about a prompt to save or delete eSIM profile during the reset, but I myself haven't seen it before the button to delete all data and do the reset. Thank you for your help!

Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ultra?

GaryB82 — Fri, 14 Feb 2025 19:02:38 GMT

Normally when you preform a factory reset it will ask if you want to remove the eSIM also

Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ultra?

Cole51 — Fri, 14 Feb 2025 19:15:25 GMT

Following the process of Settings>General Management>Reset>Factory data reset>Reset> it brings me to the screen to select Delete All and from what I've seen once clicking this button the phone does the factory reset, is this correct or will it ask after this button?There is no prompt to select whether to keep or remove the eSIM prior

Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ultra?

GaryB82 — Fri, 14 Feb 2025 19:16:43 GMT

I don’t have a eSIM but I’ve seen the option before let me tag someone @LongHiker @Rydah they have esims and should know

Re: Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ult..

kimberleigh — Fri, 14 Feb 2025 19:18:48 GMT

Yes it does prompt to factory reset and keep esim or FR and delete all esims. Prompt shows if phone is currently utilizing an esim. If it has a hard sim, you won't get the prompt.

Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ultra?

LongHiker — Fri, 14 Feb 2025 19:34:21 GMT

@GaryB82 Sorry, I don't use an ESIM.

Re: Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ult..

Cole51 — Fri, 14 Feb 2025 19:46:21 GMT

Thank you for the reply, just to clarify, this prompt to keep or delete eSIMs appears after selecting to delete all data?

Re: Re: Re: Will Factory Resetting from Settings remove my eSIM profile on S24..

kimberleigh — Fri, 14 Feb 2025 19:46:42 GMT

Yes

Re: Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ult..

Rydah — Fri, 14 Feb 2025 20:58:57 GMT

I can confirm, factory resetting does prompt you to either remove or keep the esim setup on the device.

Re: Re: Will Factory Resetting from Settings remove my eSIM profile on S24 Ult..

Cole51 — Fri, 14 Feb 2025 21:20:55 GMT

Thank you so much! You were correct where the Verizon reps were wrong