topic Re: Re: Samsung backup problems in Galaxy S24

Samsung backup problems

rainingfreedom — Tue, 25 Feb 2025 20:30:47 GMT

So I don't know if anyone else is having this problem, but my Samsung Galaxy S24 Ultra won't run a backup when I'm connected to Wi-Fi, but it will complete the backup when using mobile data. I don't know if it's a problem with my Wi-Fi, but I'm not having any issues on YouTube or anything. I'm just really confused.

P.s Okay, update: I recently started using NordVPN with threat detection enabled. Out of curiosity, I disabled threat detection, and now the backup is working. I don't know why that would stop the backup, but it did.

Re: Samsung backup problems

GeorgeUltra — Tue, 25 Feb 2025 19:29:29 GMT

Did you check your settings for backup i think there's an option for wifi or data or both

Re: Re: Samsung backup problems

rainingfreedom — Tue, 25 Feb 2025 19:36:09 GMT

If there is , I'm not seeing that option

Re: Samsung backup problems

rainingfreedom — Tue, 25 Feb 2025 19:39:59 GMT

I just went into samsung's smart switch.And it is saying that i'm connected to a mobile hotspot, but my mobile hotspot is turned off

Re: Samsung backup problems

realaud — Tue, 25 Feb 2025 19:44:15 GMT

are you connected to someone else's hotspot?

Re: Re: Samsung backup problems

rainingfreedom — Tue, 25 Feb 2025 19:46:54 GMT

No, I'm connected to home Wi-Fi. That's why I'm confused, because it was working until the February update. Maybe the update broke something, but I don't know.

Re: Samsung backup problems

realaud — Tue, 25 Feb 2025 19:53:11 GMT

You can try resetting your router by unplugging it and plugging it back in. That may clear out any wi-fi errors. You might also want to try deleting your phone's cache partition (also to clear out any errors).

Re: Re: Samsung backup problems

rainingfreedom — Tue, 25 Feb 2025 19:54:10 GMT

Yah I've cleared the cache partition a couple of times

Re: Samsung backup problems

Dinop43 — Tue, 25 Feb 2025 20:03:11 GMT

Do you have two modems or router in home that would confuse phone into thinking its a hotspot

Re: Re: Re: Samsung backup problems

realaud — Tue, 25 Feb 2025 20:04:04 GMT

Then try resetting the router.

Re: Re: Samsung backup problems

rainingfreedom — Tue, 25 Feb 2025 20:10:42 GMT

No, just the one

Re: Re: Samsung backup problems

rainingfreedom — Tue, 25 Feb 2025 20:26:25 GMT

Okay, update: I recently started using NordVPN with threat detection enabled. Out of curiosity, I disabled threat detection, and now the backup is working. I don't know why that would stop the backup, but it did.

Re: Re: Re: Samsung backup problems

eJamies — Tue, 25 Feb 2025 20:30:19 GMT

In settings, accounts and backup, backup, scroll to the bottom to enable backup over mobile

Re: Re: Re: Re: Samsung backup problems

rainingfreedom — Tue, 25 Feb 2025 20:33:01 GMT

It's not there

Re: Re: Re: Re: Re: Samsung backup problems

eJamies — Tue, 25 Feb 2025 21:36:22 GMT

Google; not Samsung Cloud backup

Re: Re: Samsung backup problems

realaud — Fri, 28 Feb 2025 23:18:52 GMT

Is there a setting in the VPN threat protection to allow exceptions - like access to the Samsung cloud for backing up? It makes sense that threat protection would sense outgoing backup data as a threat. It does not know someone is not trying to copy your data.

Re: Re: Re: Samsung backup problems

rainingfreedom — Fri, 28 Feb 2025 23:25:39 GMT

I haven't seen any settings that allow it.

Re: Re: Re: Samsung backup problems

realaud — Fri, 28 Feb 2025 23:50:12 GMT

There must be a setting. I'm reading the website for the features and it says it allows split tunneling which allows you to route certain traffic without the threat protection. If you can't find the setting, I recommend that you contact the support team for the app and ask how to do it. "You choose which trusted apps can bypass VPN protection in your VPN app’s settings." https://nordvpn.com/features/split-tunneling/

Re: Re: Re: Re: Samsung backup problems

rainingfreedom — Sat, 01 Mar 2025 00:48:51 GMT

I've went through split tunneling and filtering all android system applications and it still didn't work. I'll try and contact them

Re: Re: Re: Re: Samsung backup problems

rainingfreedom — Sat, 01 Mar 2025 00:54:03 GMT

Unless I just bypass all non-internet apps to not go through the vpn but that's over 800 system applications and play store apps