topic Re: S24 Ultra issue with Galaxy Watch 7 Ultra in Galaxy S24

S24 Ultra issue with Galaxy Watch 7 Ultra

userJsERw97NeE — Wed, 23 Apr 2025 23:10:42 GMT

I have had my phone and watch since February. My watch loses its connection to my watch regularly (about every 10 days). I only use the Bluetooth connection option with my phone. The watch does not have a dedicated phone number or share my phone number. The only way to fix this issue is to reset the watch and reconnect it to my phone. At this point, I am ready to get rid of the watch. I previously had a Galaxy Watch. 4 Classic and NEVER had any issues with it. I would appreciate it if Samsung or someone could shed some insight into this issue.

Re: S24 Ultra issue with Galaxy Watch 7 Ultra

grimmixxty — Wed, 23 Apr 2025 23:36:46 GMT

That sounds incredibly frustrating—especially after coming from a reliable experience with the Galaxy Watch 4 Classic. You’re definitely not alone in having Bluetooth connectivity issues with some newer Samsung Galaxy Watches. Here’s a breakdown of what might be going on and a few things you can try (some may be familiar, but I’ll include them just in case):

Common Causes of Bluetooth Dropouts

Software bugs – Some newer Galaxy Watches (like the Watch 5 or Watch 6 series) have had Bluetooth stability issues reported by users, often needing firmware updates to address them.

Battery optimization settings – Your phone might be putting the Galaxy Wearable app or Bluetooth service to sleep.

Corrupt cache/data – Something as simple as a corrupted Bluetooth profile on either the watch or phone can cause repeated disconnections.

Suggestions to Try Before Giving Up

Make sure all firmware is up to date on both the phone and the watch.

Reset network settings on your phone:
Go to Settings > General management > Reset > Reset network settings.

Disable Battery Optimization for these apps/services:

Galaxy Wearable

Samsung Accessory Service

Bluetooth

Avoid “Auto-reconnect” features in Wi-Fi or third-party apps that can interfere with Bluetooth.

Clear cache/data for Galaxy Wearable and Samsung Accessory Service apps.

Bonus: Use the Samsung Members App

If you haven’t already, go into the Samsung Members app and submit an error report. This can give Samsung diagnostic data directly from your device—and they sometimes respond with fixes or recommendations faster than through traditional support channels.

If none of this works and you're still resetting your watch every 10 days, you're more than justified in being done with it. Want help drafting a message to Samsung support or a warranty claim? I can help you word it for maximum clarity and impact.

Re: S24 Ultra issue with Galaxy Watch 7 Ultra

antonioH16 — Thu, 24 Apr 2025 00:20:09 GMT

Mi telefono secolecta a Bluetooth pero los videos no se escucha

Re: S24 Ultra issue with Galaxy Watch 7 Ultra

Robin621k — Thu, 24 Apr 2025 02:08:06 GMT

I just ignore that notification on my watch, its not disconnected. I see my watch in the wear app and in my battery widget. Can access the the Playstore.
Every time I get that notification I just open the wear app and it reconnects, all the time.

Re: S24 Ultra issue with Galaxy Watch 7 Ultra

userJsERw97NeE — Sat, 26 Apr 2025 08:56:05 GMT

Unfortunately that is not the case in my situation. Thanks for the reply.

Re: S24 Ultra issue with Galaxy Watch 7 Ultra

SamsungModerator1 — Sun, 04 May 2025 00:44:49 GMT

Hey there! I can certainly understand how frustrating it must be that your watch keeps disconnecting like this! It looks like you've completed the troubleshooting that I would suggest so the next step would be to have a certified technician take a look at the devices.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.