topic Re: Re: Re: Phone screen stays on during call. in Galaxy S24

Phone screen stays on during call.

Creekjumper — Sun, 11 May 2025 05:40:37 GMT

My nephew has a S24fe, his screen will not turn off when he raises it to his ear. I cant find the setting to toggle the screen to turn off when raised to your ear. Help would be appreciated.

Re: Phone screen stays on during call.

Pianodude58 — Sun, 11 May 2025 10:36:03 GMT

I have the S24 FE 5G as well. Apparently, there are no settings for the Proximity Sensor and is on by default.

Here is a link, although from Samsung's Latin site (it's in English), that might help with your issues.
https://www.samsung.com/latin_en/support/mobile-devices/the-proximity-sensor-is-not-working-properly/

Re: Re: Phone screen stays on during call.

Creekjumper — Sun, 11 May 2025 12:50:00 GMT

Thank you, I will try this and get back with the results.
If it's on by default then I'm going to try and soft reset as well to see if that resolves the issue.

Re: Re: Re: Phone screen stays on during call.

Pianodude58 — Sun, 11 May 2025 12:51:53 GMT

Awesome, I hope it works for you 😀

Re: Re: Re: Re: Phone screen stays on during call.

Creekjumper — Sun, 11 May 2025 23:31:05 GMT

He has a screen protector on that i think is interfering with the sensor. I tried the solutions in the link and had no luck.
He was planning on resetting the device and pulling the screen protector off when the sensor started to work again.
I'm going to encourage him to still pull the screen protector off since it wasn't put on very well. So it's a partial success with solutions that I think will help in the future. I'll consider it solved.

Re: Re: Re: Re: Re: Phone screen stays on during call.

Pianodude58 — Mon, 12 May 2025 00:24:04 GMT

Thank you 😊 🙏