topic Re: Media will not play when on a video call. What's going on Samsung? in Galaxy S24

Media will not play when on a video call. What's going on Samsung?

Bluebiirdx — Thu, 17 Apr 2025 17:35:29 GMT

After updating my S24 Ultra to the One UI7, media on browsers and certain apps (like crunchyroll; anime guy here) can no longer be played.

Long story short.

So I'm ALWAYS on FaceTime with my wife who resides overseas. (Still working on getting her to the states. Wish me luck with all thats going on)

There's a 12 hour time difference between us and so when she's up, I'm asleep. When I'm up, she's asleep.

Now whether she's still asleep or it's the weekend and she wants to nap but have me on the phone, thats fine with me. I'll stay on call. It's my wife duh.

But I do go out with friends at times so that's when the call ends. But I sometimes I stay watching videos while we are on call and she's cool with it.

But after this update, now I can no longer do that? Some apps do still play the media but some don't.

The play button is there but even with the power of the GALAXY in your finger ;), it's not going to play. Has anyone had or is getting this same issue?

What's going on Samsung????

Why all of a sudden this can't be done?

I can be a creep and just stare at my wife sleep the entire time if that's what you want. Jk lol

Re: Media will not play when on a video call. What's going on Samsung?

realaud — Thu, 17 Apr 2025 19:25:59 GMT

You might have to try setting separate app sound and have the sound for your media directed to another device (not easy if you do not have BT speaker, echo device or other). You can use headphones or buds and direct the media to play out of the phone's speakers while the call audio is directed to your headgear. Settings/sounds and vibration/separate app sound. You may also have to turn on picture-in-picture for the app. Settings/apps tap 3-dot menu and choose special access. Choose your pip app(s)

Re: Media will not play when on a video call. What's going on Samsung?

RobinDoanut — Fri, 02 May 2025 04:33:37 GMT

let me know if there is a fix. I literally have the same scenario.

Re: Media will not play when on a video call. What's going on Samsung?

kupo — Fri, 02 May 2025 05:03:28 GMT

Yes! Same **bleep**g issue. Im trying to watch Crunchroll while my GF is sleeping because we are also long distance. Play button is there but I can't click on it and .... I'm just trying to catch up on one piece man. Lemme know if yall find a fix. 😭 UI 7 has been cheeks.

Re: Media will not play when on a video call. What's going on Samsung?

Bluebiirdx — Mon, 12 May 2025 03:53:57 GMT

Update: Going almost a whole month now without anything solved or fixed. Hoping for a miracle soon.

Re: Media will not play when on a video call. What's going on Samsung?

Bluestorm — Wed, 21 May 2025 01:03:28 GMT

Samsung claims that the issue lies with the apps themselves and not with the update. But that’s just nonsense. Either they don’t want to admit it, or they genuinely haven’t realized how badly they messed things up with this new update.

Re: Media will not play when on a video call. What's going on Samsung?

fwakelin — Thu, 12 Jun 2025 13:52:38 GMT

Lies with the apps 🙄 yeah OK. Worked fine before the UI7 update, and not after. Sure it might be that vendors need to update their app, but that's still on Samsung. Blaming the apps is a sh*t move by Samsung - listen to your users and fix this **bleep** issue!

Re: Media will not play when on a video call. What's going on Samsung?

realaud — Thu, 12 Jun 2025 14:56:52 GMT

To allow media to play while on a video call on Galaxy phones running Android 15, you can try the following methods:

-Use headphones or buds and direct the media to play out of the phone's speakers while the call audio is directed to your headgear.
-Open the video app and the calling app simultaneously.
-Access the streaming service through a web browser instead of the app.

Re: Media will not play when on a video call. What's going on Samsung?

fwakelin — Fri, 13 Jun 2025 12:52:06 GMT

Wearing earbuds to hear media while on a call means you can't hear the call - what kind of "solution" is that?

None of that is the answer - this is clearly a bug that needs to be fixed.

Re: Media will not play when on a video call. What's going on Samsung?

realaud — Fri, 13 Jun 2025 13:17:52 GMT

You ever hear of using a) using one ear bud or b) using a Bluetooth speaker or c) directing your call to the earbuds and your other media to the phone? Nothing says your connected device has to be earbuds or headphones. Nothing says you have to wear two earbuds, many people use only one. People say they are playing other media because they are on extended hold or watching their SO sleep. In that case it does not matter, because one is not talking or listening to anyone anyway. Even so, unless you have ANC ear buds, you will still be able to hear your phone call, unless you have the volume ear damaging loud.

Re: Media will not play when on a video call. What's going on Samsung?

fwakelin — Fri, 13 Jun 2025 14:06:32 GMT

Ummm, yeah Cap'n Obvious got it. 🙄😞

You could also get a second phone, or maybe two tin cans and a string, or... Also when media and an active call are played through the phone together, the audio from the media is not audible to the caller.

But once again, not the point - it's a bug that needs to be fixed, not ignored or worked around.

Re: Media will not play when on a video call. What's going on Samsung?

realaud — Fri, 13 Jun 2025 15:09:58 GMT

I don't believe it's a bug. I believe the phone takes precedence over all other sounds, especially if you are on speaker, as media and speaker phone use the same speaker. A speaker cannot play sounds from two sources simultaneously. It could possibly mute/pause one sound while another comes through, (like when you get the call waiting tone). Again, I may be captain obvious to you, but maybe don't try to be on the phone and use other media. If you are listening to the music player and the phone rings, the music stops when you answer the phone. It does not continue to play while you are talking.

Re: Media will not play when on a video call. What's going on Samsung?

realaud — Sat, 14 Jun 2025 22:23:49 GMT

Download Good Lock/Sound Assistant and turn on multi sound. Then choose the apps you want to be able to play at the same time.

Re: Media will not play when on a video call. What's going on Samsung?

fwakelin — Wed, 25 Jun 2025 20:38:24 GMT

This is not about music playing during a call, and honestly I'm a little tired of explaining the issue as I'm sure you are aware of it, and simply sighting irrelevant examples of 'media' issues to try to prove some kind of point that doesn't exist simply because its something YOU don't do. If you have something constructive to contribute, please do that - otherwise I'd say it's time to quietly remove yourself from the discussion.

I can play other media apps while on a video call (ie you tube, plex, etc.) via PnP - it seems to be limited to Netflix, so - again - a bug that needs to be fixed.

Re: Media will not play when on a video call. What's going on Samsung?

realaud — Thu, 26 Jun 2025 01:25:35 GMT

If you think its a bug, then put in an error report. The developers are the only ones that can fix that for you, and posting here isn't going to get you the result you seek. Did you even read my comment about downloading Good Lock's sound assistant?

Re: Media will not play when on a video call. What's going on Samsung?

fwakelin — Thu, 26 Jun 2025 14:20:59 GMT

It has been reported long ago. And to be clear, the reason I replied here was to seek confirmation and see if anyone in the community had found a work around or generally had more information. That is the whole point of a community group. It wasn't to be bring out the trolls to reply and try to convince me what has been working for nearly a decade, and is no longer working after the update is "by design" and not a bug. 🙄

In the words of my mother, "If you have nothing meaningful to contribute, best not to say anything at all".

Re: Media will not play when on a video call. What's going on Samsung?

fwakelin — Thu, 26 Jun 2025 14:22:19 GMT

Makes no difference - Netflix screen is 'locked' when PnP call is active. There's no audio to direct to any eligible device.

Re: Media will not play when on a video call. What's going on Samsung?

realaud — Thu, 26 Jun 2025 14:35:15 GMT

Then that would be within the Netflix programming, and something to take up with the Netflix developers.

Re: Media will not play when on a video call. What's going on Samsung?

realaud — Thu, 26 Jun 2025 14:41:30 GMT

Why is it when people get suggestions that are not what they want to hear, it's always "trolling". If Samsung has not seen fit to fix this "glitch", it's not a glitch. Per my below comment, if Netflix is *specifically* locked out, that would be a Netflix issue, not Samsung. Netflix may have some programming code preventing it from playing with/over other apps. Some apps like to have exclusive command of the screen and sound output. I was genuinely trying to help you/understand what you were trying to accomplish, but now I don't care if your issue is solved or not. But, then, I also think it's ridiculous to remain on a call overnight while the other party is sleeping - long distance relationship or not.

Re: Media will not play when on a video call. What's going on Samsung?

fwakelin — Thu, 26 Jun 2025 15:58:40 GMT

Again, already done. But this was triggered by the update, and changes relating to their app would have been communicated well in advance of the update. As per the original post, this is about more than just Netflix though as the same behaviour is seen in other apps as well.