topic Re: S25 Ultra Fingerprint sensor not working in Galaxy S25

S25 Ultra Fingerprint sensor not working

Prowl2252 — Mon, 21 Apr 2025 16:30:03 GMT

When I first got my S25 Ultra the fingerprint sensor was working flawlessly, however recently it started having issues on it's fingerprint sensor. I placed a Spigen screen protector and the fingerprint still works and it did not show any errors for a month, however recently my fingerprint sensor started to not work. I tried wiping my particial cache, restart my phone, updated to the newest OneUI 7 software. However nothing has worked, I even went to the Samsung service center in Jakarta to get my phone checked up, however it was just stuck during diagnostic and wouldn't process to the next diagnostic. I have tried everything to try to get it worked, I never dropped my phone whatsoever. Can anyone please help me? I would really appreciate it, thank you.

Model name: SM-S938B/DS

Re: S25 Ultra Fingerprint sensor not working

userdPlGTLwyBJ — Mon, 21 Apr 2025 16:47:39 GMT

There's a way to increase screen touch sensitivity when having a screen protector on. Try and see if that works in the settings

Re: S25 Ultra Fingerprint sensor not working

LongHiker — Mon, 21 Apr 2025 16:50:26 GMT

@Prowl2252 Unfortunately you have landed in the user to user discussion group for Samsung US products and services. To find the discussion group for your geographical area, visit https://www.samsung.com/us/common/visitlocationsite/