topic Re: Re: Software Update does not remember Do NOT Disturb Exceptions in Galaxy S25

Software Update does not remember Do NOT Disturb Exceptions

DrDeLaHoya — Wed, 07 May 2025 19:27:06 GMT

The last 3 software updates on my S25 Ultra forget Do-Not_Disturb Exceptions. I have had to reenter contacts whose calls should go through when Do Not Disturb is on every time there is a Firmware updated for the past 3 or 4 updates.

Re: Software Update does not remember Do NOT Disturb Exceptions

userIBwLIfOU7Z — Wed, 07 May 2025 19:29:17 GMT

Re: Software Update does not remember Do NOT Disturb Exceptions

Blu-Ray — Wed, 07 May 2025 19:32:14 GMT

I thought it was just me.

Re: Software Update does not remember Do NOT Disturb Exceptions

realaud — Wed, 07 May 2025 19:55:13 GMT

Please submit an error report through the support tab of the members app.

https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

Re: Software Update does not remember Do NOT Disturb Exceptions

DrDeLaHoya — Sat, 10 May 2025 08:56:16 GMT

I did

Re: Software Update does not remember Do NOT Disturb Exceptions

Members_nk9vhAj — Sat, 17 May 2025 13:19:04 GMT

I've actually been dealing with this for 3 yrs now. Started about a year after I got my S22+, then upgraded to S25 Ultra, and still have the same issue. I was really hoping it would be resolved by now but obviously, it's not. I'm over it... What's that saying? Fool me once, shame on you; fool me twice, shame on me . We pay a premium for these phones, this should not happen. I won't make the same mistake again on my next phone purchase.

Re: Software Update does not remember Do NOT Disturb Exceptions

realaud — Sun, 18 May 2025 12:21:48 GMT

I, and millions of others, do not have a problem with the DND exception settings. This is not a widespread issue. If you upgraded to the S25 ultra and moved your settings over via Smart Switch, whatever error in your settings or configuration causing this issue probably transferred over. Have you ever actually put in an error report for the issue?

Re: Software Update does not remember Do NOT Disturb Exceptions

Members_nk9vhAj — Sun, 18 May 2025 13:50:53 GMT

Yes, I have "actually put in an error report". They were not able to determine the issue and told me I would have to send it in for them to inspect, at my cost. That's not really an option since I don't have spare phone.

This is a common enough issue that a quick Google search returns a number of people with the same issue, going back to the S22 (maybe earlier), to current S25. Regardless, if this was transferred over from my previous phone or not, they should have a better log capture system in place then they do now, to diagnose this issue.

And, if I wanted to wipe and start fresh. What am I supposed to do, add one app or change one setting, then wait 1-7 days to see if it happens? If it doesn't, then do it all over again? At that rate, it would take years to find the issue!

Re: Software Update does not remember Do NOT Disturb Exceptions

realaud — Sun, 18 May 2025 17:48:32 GMT

"a quick Google search returns a number of people" How many? There are millions of devices out there, even 100s of complaints is not significant. Over what period of time? Were any of them solved?

You can try creating a new Do Not Disturb mode, by going to modes and routines, creating a new mode, adding do not disturb as an action and configuring the dnd parameters. Since each instance of do not disturb is separate and distinct from each other, you can have several different modes with different dnd settings.

I know you would probably prefer just to have the global dnd work properly, but the fact is that you haven't been able to do that. It's easy enough to turn on the mode by either putting the single mode widget on your screen or tapping the mode icon in the quick panel. You can even add other actions to add circumstances where the mode would activate automatically.

Re: Software Update does not remember Do NOT Disturb Exceptions

Members_nk9vhAj — Wed, 21 May 2025 10:37:40 GMT

You are right, 100's would not be significant compared to the amount sold. No, I have not see any that have been solved...

While I appreciate the workaround, you are correct again, I want it to work. Set it and forget it. I can't remember to take out the trash weekly without a reminder. There's no way I will remember to turn it on/off daily...

Finally, the issue I really have is the fact that Samsung does not have a better log capture. If they did, this could be resolved much easier then sending it in to them. I actually used ChatGPT to help me capture these logs using Android Studio and wireless debugging, which is saved to my desktop. The issue is, it works as long as I'm home, but when I leave, the connection is dropped. I then have to start the 15-20 min process over again to get it reconnected and restart the capture process. The few days of trying this I did not have the DND issue, then would forget to set it up again.

I really hope it happens to you so that you can see how frustrating it is!

Re: Software Update does not remember Do NOT Disturb Exceptions

realaud — Wed, 21 May 2025 13:31:18 GMT

As, I said, the mode can be triggered automatically, you have to configure it for what circumstance: at a certain location, connected to a certain wi-fi network, at a certain time/time period (i.e. sunset to sunrise every day). You can set multiple triggers. Then you set it and forget it. It will trigger and turn off according to the parameters you set. If you use sleep mode, it already has DND included, but if you want it automatic, you will have to set your sleeping hours. You will also have to go into that instance of dnd and allow your exceptions, because the default dnd in sleep mode is to block everything (so you can sleep undisturbed). This is actually how I discovered that each instance of dnd is separate.

You can put in an error report. You can send automatic error reports, but it appears to be for critical errors. Long press the Members app icon . When the mini menu appears, tap on the small, circled "i" on the upper right to get to the app settings. Tap on "Samsung Members Settings" and then tap "Automatic error reports". Or tap the dot menu on the home screen of the Members app.

When you send an error report manually through the feedback area, the logs are automatically collected when you start the report, the box should be pre-checked to send the log, but if not, you should check it. You can also add a shortcut to error reports on the home screen, which really isn't needed unless you are frequently sending reports.

Re: Re: Software Update does not remember Do NOT Disturb Exceptions

DrDeLaHoya — Thu, 22 May 2025 22:17:13 GMT

Done when I posted

Re: Software Update does not remember Do NOT Disturb Exceptions

Members_yeKj9Ih — Thu, 05 Jun 2025 21:42:17 GMT

I keep trying to make changes to which apps can send notifications during DND. It will not even let me scroll to apps and then it freezes. This only started happening after the update.

Re: Software Update does not remember Do NOT Disturb Exceptions

DrDeLaHoya — Thu, 12 Jun 2025 23:38:03 GMT

This issue has been fixed in the last software update today