https://us.community.samsung.com/t5/Galaxy-S25/Trade-in-scam/m-p/3297158#M28974 The biggest problem with the trade-in process is the third party that Samsung uses to evaluate devices (Hyla Mobile). You will find plenty of bad experiences on the internet. Any denial of trade-in should be immediately reported to Samsung customer service.<BR /><BR />It's a hard lesson to learn, but there are things you can do to protect yourself from being taken advantage of. Take pics or video of the device's condition prior to sending it in, including showing that it was factory reset. Photo/video document the packaging process. Make sure you have all tracking info, including evidence of it being received.<BR /><BR />As already mentioned, if your trade-in gets denied, contact Samsung customer service immediately. Tell them you can provide proof of what you sent in. If the reason for trade-in denial is the claim that you sent in an empty box (this happened to me), tell Samsung you want to see the video of your package being opened. Videos of all devices being evaluated are required to be maintained. Sat, 12 Jul 2025 01:46:30 GMT Mujibar 2025-07-12T01:46:30Z