topic Re: Re: Freezing and restart in Galaxy S25

S25 Ultra freezing and restarts

gogear — Thu, 17 Apr 2025 22:10:30 GMT

My phone randomly freezes in different scenarios and then restarts. Sometimes, it happens even when I’m not using it. It just lies on the table, and I see it rebooting. It happens for no apparent reason, at least four times a day. I’ve been using the phone for two days. The automatic restart setting is turned off.After that, a report is created in Samsung Members. I have screenshot

S25u 1tb.

Re: Freezing and restart

gogear — Sun, 02 Feb 2025 06:49:19 GMT

Screenshot. I am curious is it just me or maybe someone had same experience?

Re: Freezing and restart

meself — Sun, 02 Feb 2025 06:58:42 GMT

I would suggest submit feedback but think the log did that not heard of this particular issue before have you run the diagnostic test

Re: Re: Freezing and restart

gogear — Sun, 02 Feb 2025 07:14:58 GMT

Yes. It shows all great

Re: Re: Re: Freezing and restart

meself — Sun, 02 Feb 2025 18:38:15 GMT

Not sure the problem hope the lig will get the fix

Re: Re: Re: Re: Freezing and restart

gogear — Mon, 03 Feb 2025 02:48:34 GMT

What is lig?

Re: Re: Re: Re: Re: Freezing and restart

meself — Mon, 03 Feb 2025 03:54:28 GMT

Oops typo log file

Re: Freezing and restart

SamsungRei — Mon, 03 Feb 2025 13:50:03 GMT

Hello, Welcome to the Community, and thank you for reaching out. We can understand the frustration of the phone freezing and losing functionality. Here are some steps that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001440/

We also recommend clearing the cache partition and repairing apps in the recovery menu.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

@meself has a great suggestion Of submitting feedback in the Members app. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

If the phone continues to freeze and restart, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Software problem? Phone randomly reboots?

KAMRUl_85 — Wed, 06 Aug 2025 23:08:58 GMT

I've got an s25 ultra. Recently I keep having these random reboots. It's quick like it's possibly not a full reboot, but enough where all apps are closed, home screen restarts, and password is required to continue use. Anyone having similar issues? It's frustrating because there appears no pattern causing it. I'm losing calls, and other work in the process. Anyone have this happening? Phone is up to date, not carrier locked or anything like that.

Re: Software problem

LongHiker — Sat, 02 Aug 2025 16:33:08 GMT

@KAMRUl_85 I haven't seen anything like that with my S25 Ultra.

You can try wiping the device cache partition. It wipes out incompatible or outdated cache information. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears.
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes.
7. Click the side key to select it. The Cache will be wiped almost instantaneously.
8. Click the side key to select "Reboot system now"

Re: Software problem

Tom6068 — Sun, 03 Aug 2025 09:53:35 GMT

If what @LongHiker suggests does not fix the issue, it is possible something is loose causing a very quick reset to happen. Like something causes static charges or electrical disruptions. I would call Samsung and set up (as fast as possible) to have the phone checked out for some physical issue inside the device. Note that Samsung is likely to request that you reset the device back to factory settings to be sure, so back up everything you want on that device.

Re: Software problem

Mauser20 — Wed, 06 Aug 2025 20:32:16 GMT

Same issue .. mine won't restart and forces safe mode ..

phone constantly restarting

4vkira — Fri, 14 Nov 2025 14:39:46 GMT

my s25 ultra has been stuck restarting itself. has this been happening to anyone ?

Re: phone constantly restarting

MsBae — Fri, 14 Nov 2025 15:10:28 GMT

not having that issue thankfully - hope it's resolved soon

Re: phone constantly restarting

Robin621k — Fri, 14 Nov 2025 16:22:59 GMT

Have you tried a wipe cache partition?

Power off your phone, while powered off press power key and volume up button simultaneously until the phone vibrates, let go of buttons. You are now in the bootloader, using power for Yes volume buttons for scrolling, scroll down to wipe cache partition, press power, scroll to Yes, press power, reboot, power.

If that doesn't solve the problem, back up your device and factory reset.

Re: phone constantly restarting

CEParsons — Fri, 14 Nov 2025 17:03:35 GMT

If @Robin621k's steps do not resolve the restarts, and you are still experiencing an issue such as an inescapable boot loop, it may be a hardware issue such as a faulty motherboard.

In this case, you will need to visit a certified Samsung repair center to fully diagnose the issue and have any required repairs completed by a certified technician. Depending on the diagnosis, you may or may not have to ship the device off for repairs.

Find one near you: https://www.samsung.com/us/support/service/locations/

Given that the S25U is not yet a year old, your device should still be in warranty, and you should be eligible for a warranty repair if the issue is determined to be a result of a manufacturer defect.

Re: Re: phone constantly restarting

4vkira — Fri, 14 Nov 2025 19:34:48 GMT

THANK YOU

Re: phone constantly restarting

4vkira — Fri, 14 Nov 2025 19:34:52 GMT

THANK YOU

Re: Re: Re: phone constantly restarting

Robin621k — Fri, 14 Nov 2025 19:44:32 GMT

Did it work?

Re: Re: Re: Re: phone constantly restarting

4vkira — Fri, 14 Nov 2025 22:08:09 GMT

my phone is at the ubreakifix currently. so I'll have to test it when I get it back. I appreciate the info though