topic Re: When in charge (cable) the touchscreen is not working well in Galaxy S25

When in charge (cable) the touchscreen is not working well

superandreparty — Thu, 10 Jul 2025 09:05:30 GMT

when the cable for charghing is on i'm experiencing problems with touchscreen in particular:

wheh i try to scroll page up or down sometimes it's like i cliccked

when i try to hold press to select something it can't hold it and deselect

Re: When in charge (cable) the touchscreen is not working well

Timor123123 — Tue, 09 Sep 2025 22:08:08 GMT

Have the same issue with S25 ultra

Re: When in charge (cable) the touchscreen is not working well

superandreparty — Wed, 10 Sep 2025 05:23:39 GMT

I'm not alone

Re: When in charge (cable) the touchscreen is not working well

SamsungMod — Wed, 10 Sep 2025 14:26:28 GMT

Hello superandreparty, welcome to the Samsung Community! I understand your frustration with your device screen not working properly during charging the device. Remember to NOT use any other device's charger or third-party chargers because they can hinder charging and cause battery issues. Use a Samsung charger to properly charge your device. If your charger is damaged, it may not supply power to your device, which may cause the touch screen to malfunction. In this case, use a different, undamaged charger to prevent this issue.

Try clearing the cache partition on your device: power the device off, hold the power and volume up buttons together, when the Samsung logo appears release the power button, select wipe cache partition and reboot your device normally once completed.

If you are still experiencing issues after completing the troubleshooting steps, I recommend performing a factory data reset. Please be sure to back up your device before performing the reset:

Navigate to and open Settings, then tap General management, and then tap Reset. Tap Factory data reset, then swipe to and tap Reset, and then tap Delete all. Enter your Samsung account credentials to complete the reset; your device will reset and you will need to perform the initial setup process.

Re: When in charge (cable) the touchscreen is not working well

superandreparty — Fri, 12 Sep 2025 10:55:57 GMT

Thank You very much, i usually use the original cable and the samsung plug and I sometimes use a supported battery charged.

the problem appears in both ways.

Re: When in charge (cable) the touchscreen is not working well

SamsungMod — Fri, 12 Sep 2025 13:40:11 GMT

Hello superandreparty, thank you for your feedback. At this time we would recommend sending in the device for service. You can Private Message any moderator by selecting and clicking on the chat option with your full model and IMEI number, or you can proceed with the self-service option here https://www.samsung.com/us/support/service/, we would love to assist you further with this issue.

Re: When in charge (cable) the touchscreen is not working well

Simoncal6 — Tue, 14 Oct 2025 03:13:30 GMT

I have the same issue while it wearing the magnet case when I removed it the problem disappeared

Re: When in charge (cable) the touchscreen is not working well

Hugo11 — Sun, 15 Feb 2026 09:13:29 GMT

I have the same issue. Trying to type is a complete mess full of unintentional doble-taps and stuttering.

Re: When in charge (cable) the touchscreen is not working well

Cr55s — Tue, 24 Mar 2026 23:35:04 GMT

I have the same problem. Anyone got a fix for it?

Re: When in charge (cable) the touchscreen is not working well

superandreparty — Fri, 27 Mar 2026 08:09:00 GMT

after some updates, problem disappeared

Re: When in charge (cable) the touchscreen is not working well

superandreparty — Fri, 27 Mar 2026 08:10:01 GMT

after some updates, problem disappeared, check

Re: When in charge (cable) the touchscreen is not working well

superandreparty — Fri, 27 Mar 2026 08:10:56 GMT

never happens with the original cable.

check also updates, now my problem is solved