topic Re: Problema de mi celular in Galaxy S25

S25 Ultra battery drain and overheating when just using WhatsApp

Desconocido — Wed, 17 Sep 2025 18:15:57 GMT

Not long ago, I had buy your cell phone the S25 ULTRA and I am having a problem with charging, as it is discharging quickly and heated a lot just by being on WhatsApp. Help me 😭

Re: Problema de mi celular

Star06 — Sun, 10 Aug 2025 19:24:12 GMT

Do you use WhatsApp all day?

Re: Problema de mi celular

Samsung_Moderator — Thu, 14 Aug 2025 21:21:38 GMT

Hello Desconocido, welcome to the Samsung Community. I understand your frustrations with your device heating up and draining quickly while using certain apps.

First clear the cache on your device:

Power off your device, hold the power button and volume up buttons together at the same time, once the menu appears select clear cache partition, once it is completed boot your phone up normally

You can also check to verify that your apps are up to date in the play store.

Here is a link to a troubleshooting guide for your device battery draining quickly:

http://www.samsung.com/us/support/troubleshoot/TSG10001538/

In addition here is a link to help keep your device at its normal operating temperature:

https://www.samsung.com/us/support/answer/ANS10002887/

If you are still having issues after completing all the troubleshooting steps please visit a Samsung walk-in service center or you can schedule a repair service online.

Re: Re: Problema de mi celular

evelynVB — Thu, 19 Mar 2026 08:06:26 GMT

🙏

Re: S25 Ultra battery drain and overheating when just using WhatsApp

evelynVB — Thu, 19 Mar 2026 08:07:39 GMT

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