topic Re: Re: Re: S25 doesnt charge once battery gets low until you restart in Galaxy S25

S25 doesnt charge once battery gets low until you restart

Jackals — Wed, 05 Feb 2025 00:58:41 GMT

Hello All,

My new S25 Ultra seems to have an issue. When the battery gets low, say under 20%, and I go to charge it the battery will not go up. It stays at that number and charge till full time also doesnt change. I need to restart the phone and it will then work. Anyone else have this issue? I have used multiple different chargers and still the same issue. It won't drop lower but doesn't charge up. Thank you.

Re: S25 doesnt charge once battery gets low until you restart

meself — Wed, 05 Feb 2025 01:38:41 GMT

Submit feedback

Re: S25 doesnt charge once battery gets low until you restart

Jackals — Wed, 05 Feb 2025 01:44:22 GMT

Where can I find that?

Re: Re: S25 doesnt charge once battery gets low until you restart

meself — Wed, 05 Feb 2025 01:46:54 GMT

Bottom if page if on phone might be on site same spot anyway tap support than down abit is feedback option type in issue after selecting issue on list and submits log files

Re: Re: S25 doesnt charge once battery gets low until you restart

Jackals — Wed, 05 Feb 2025 02:03:08 GMT

I am on the s25. I cannot find support anywhere . Only thing labeled as feedback is the sticky

Re: Re: Re: S25 doesnt charge once battery gets low until you restart

meself — Wed, 05 Feb 2025 02:07:11 GMT

Let me find it one minute

Re: Re: S25 doesnt charge once battery gets low until you restart

meself — Wed, 05 Feb 2025 14:11:50 GMT

In support under quick support the next tab at top send feedback

https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

Re: S25 doesnt charge once battery gets low until you restart

Jackals — Thu, 06 Feb 2025 15:04:04 GMT

Hello, I believe I solved the issue. I had battery protection on 'basic'. Turn that off and the phone will charge fast once you get low on battery and the phone alerts you. It is a software glitch. Hopefully Samsung can fix this or knows about it.

So if anyone has this issue, that is the solution. Turn OFF battery protection!

Re: S25 doesnt charge once battery gets low until you restart

Jackals — Sat, 08 Feb 2025 21:19:08 GMT

Fyi... turn off battery protection and fast charging to charge the phone under 20%. Once it's above 20% turn back on and you're good.

Re: Re: S25 doesnt charge once battery gets low until you restart

rmayor — Tue, 28 Oct 2025 01:19:54 GMT

Thanks but that doesn't work battery protection is not on