https://us.community.samsung.com/t5/Galaxy-S25/Samsung-s-Repair-Policy-Is-Out-of-Touch-With-Real-Life-Medical/m-p/3415739#M43356 I don’t keep a backup phone because I use Samsung’s own upgrade program — the one they promote nonstop — which means my previous device gets traded in and responsibly recycled instead of sitting in a drawer collecting dust.<BR />It cuts down on device pile-ups, reduces waste, and makes sure critical materials get reused instead of becoming e-waste.<BR /><BR />So no — I don’t have a spare phone lying around, and honestly, that shouldn’t be the expectation. Not that you were suggesting that, but it’s worth saying out loud.<BR /><BR />The bigger issue is this:<BR />Samsung hasn’t invested in the infrastructure needed to support the tens of millions of phones they sell in the U.S. (roughly 40–50 million in 2024 alone). We’re still being told to ship our devices to a single central lab and just wait… with no loaner, no timeline, and no local support.<BR /><BR />And if something happens during that time?<BR />If someone needs to call 9-1-1?<BR />If a medical alert goes off?<BR />That’s a critical lifeline gone because the warranty process is stuck in the past.<BR /><BR />Meanwhile, Apple has same-day repairs, loaners, and actual walk-in service centers nationwide. Considering the U.S. accounts for about 39% of Samsung’s global sales, it’s not outrageous to expect similar infrastructure — or at least a functioning warranty system that doesn’t leave customers stranded.<BR /><BR />Samsung could outsource warranty repairs to Geek Squad or uBreakiFix — they already use them for out-of-warranty work — but they choose not to.<BR /><BR />So the question becomes:<BR />Do we really have to settle for service that doesn’t even clear the bar of mediocrity?<BR />Is it unreasonable to want accountability and care from a company we invest thousands into across multiple upgrade cycles?<BR /><BR />I don’t think so.<BR /><BR />Respectfully — expecting basic accountability and actual care from a company isn’t unreasonable.<BR />Settling for less is. Wed, 26 Nov 2025 20:50:00 GMT Calan8 2025-11-26T20:50:00Z