https://us.community.samsung.com/t5/Galaxy-S25/Experiencing-scratchy-sound-and-can-t-hear-callers-or-music/m-p/3504014#M53162 <P dir="auto" style="margin: 0;">Hi Members_Q1VYKMX, welcome to the Community. I know how frustrating that can be to not be able to hear who you're talking to and your music. I'd be more than happy to help, first I need a little more information. Is this happening when you use speaker on the call? I recommend that you use the Diagnostic tools on the Discover tab in the Samsung Members app to help you.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Check out this link for some troubleshooting steps.</P> <P dir="auto" style="margin: 0;"><A href="http://www.samsung.com/us/support/troubleshooting/TSG01001255/#how-to-update-your-galaxy-phone-or-tablet" target="_blank">http://www.samsung.com/us/support/troubleshooting/TSG01001255/#how-to-update-your-galaxy-phone-or-tablet</A></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Please reach back out if you need further assistance.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> Thu, 12 Mar 2026 14:21:54 GMT SamsungMod 2026-03-12T14:21:54Z https://us.community.samsung.com/t5/Galaxy-S25/Experiencing-scratchy-sound-and-can-t-hear-callers-or-music/m-p/3503509#M53134 <P>Experiencing scratchy sound and can't hear callers or music</P> Thu, 19 Mar 2026 23:03:09 GMT https://us.community.samsung.com/t5/Galaxy-S25/Experiencing-scratchy-sound-and-can-t-hear-callers-or-music/m-p/3503509#M53134 Members_Q1VYKMX 2026-03-19T23:03:09Z https://us.community.samsung.com/t5/Galaxy-S25/Experiencing-scratchy-sound-and-can-t-hear-callers-or-music/m-p/3504014#M53162 <P dir="auto" style="margin: 0;">Hi Members_Q1VYKMX, welcome to the Community. I know how frustrating that can be to not be able to hear who you're talking to and your music. I'd be more than happy to help, first I need a little more information. Is this happening when you use speaker on the call? I recommend that you use the Diagnostic tools on the Discover tab in the Samsung Members app to help you.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Check out this link for some troubleshooting steps.</P> <P dir="auto" style="margin: 0;"><A href="http://www.samsung.com/us/support/troubleshooting/TSG01001255/#how-to-update-your-galaxy-phone-or-tablet" target="_blank">http://www.samsung.com/us/support/troubleshooting/TSG01001255/#how-to-update-your-galaxy-phone-or-tablet</A></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;">Please reach back out if you need further assistance.</P> <P dir="auto" style="margin: 0;">&nbsp;</P> Thu, 12 Mar 2026 14:21:54 GMT https://us.community.samsung.com/t5/Galaxy-S25/Experiencing-scratchy-sound-and-can-t-hear-callers-or-music/m-p/3504014#M53162 SamsungMod 2026-03-12T14:21:54Z https://us.community.samsung.com/t5/Galaxy-S25/Experiencing-scratchy-sound-and-can-t-hear-callers-or-music/m-p/3506578#M53295 <UL><LI>I'll make a trip out to your repair store in Weatherford&nbsp; TX.&nbsp;</LI></UL> Sun, 15 Mar 2026 03:20:09 GMT https://us.community.samsung.com/t5/Galaxy-S25/Experiencing-scratchy-sound-and-can-t-hear-callers-or-music/m-p/3506578#M53295 Members_Q1VYKMX 2026-03-15T03:20:09Z